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Orchestrated IT Solutions

Orchestrated IT Solutions

Orchestrated IT Request Center Demand Manager Orchestrated IT Dashboard Requirements Manager Development Manager Release Manager Service Manager Serena Business Manager

Streamline IT processes. Speed application delivery. Improve service responsiveness. Lower IT costs.

          Doug Serena, CIO
      A five webisode miniseries
      that shows an IT leadership
      team using Orchestrated IT

Serena Orchestrated IT solutions help you tie your organization's existing mainframe and distributed systems IT tools into a coordinated, process-driven, highly visible human workflow. Orchestrated IT streamlines IT processes to deliver applications faster, improve IT service performance and lower overall IT costs. The Serena family of Orchestrated IT products works together to deliver the speed, automation and control demanded by today's application development and IT operations organizations. All Serena products are configurable and can easily adapt to your needs, while delivering the lowest total cost of ownership (TCO).

Demo: Orchestrate IT Processes with Serena
Watch a 6-minute demo on how Serena orchestrates the entire process of delivering applications and IT services – from initial request to release into operations.

  • IT Front Office

    Serena helps the IT Front Office, the "customer facing" part of IT, improve engagement with the business by capturing and prioritizing business requests, seamlessly working with the rest of IT to fulfill demand, and continually reporting status back to the business.

    Centralized "Store Front"
    Serena centralizes IT requests for all types of business needs. This "single store front" helps organizations centralize IT request management to encourage user self-service, the prioritization of requests and the expediting of request fulfillment.

    End-to-End IT Demand Management
    Serena helps you understand and manage IT demand across your entire application and service delivery lifecycle. You can see all IT work, prioritize new demand, approve requests more quickly and understand how all resources are contributing.

    Intelligence and Insights
    Serena offers real-time intelligence that spans the entire IT lifecycle. Serena helps IT executives, business stakeholders and team members easily draw information and meaningful insights from Serena and non-Serena systems, including predefined metrics like cycle times, queue sizes, wait times and performance against service-level agreements (SLAs).

  • Orchestrated Apps

    Serena Orchestrated Apps helps IT organizations efficiently capture all demand from stakeholders, easily manage changes to requirements and software configurations, and deploy releases with confidence.

    Comprehensive Requirements Capabilities
    Serena helps you orchestrate your entire requirements definition and management process, giving customers what they really need through streamlined requirements reviews, complete requirements traceability and requirements KPIs for all stakeholders.

    Accelerated Development with Control
    Serena's industry-leading solutions for mainframe and distributed development help global development organizations orchestrate and manage application development across disparate platforms, departmental processes and development tools.

    End-to-End Release Management
    Serena provides the industry's only end-to-end release management solution that supports mainframe, distributed and cloud environments. Serena helps you plan, control and automate your release processes from definition to deployment with a visual release calendar and automated approval process.

    Orchestrated Agility
    Serena orchestrates Agile development by helping IT engage more rapidly and accurately with the business, accelerate globally distributed water-scrum-fall development, and deliver more frequently to production—all while maintaining enterprise visibility and compliance to corporate and regulatory standards.

    Version Control and Traceability
    Serena helps you orchestrate change and configuration management across complex development processes, while maintaining strict control and traceability for all of your software changes and configurations for both mainframe and distributed environments.

    Streamlined Issue and Defect Process
    Serena helps streamline issue and defect management by automating issue hand-offs, tracking defect trends, checking the status of fixes across all projects, and providing full accountability and visibility for management and control.

    IT Governance with Portfolio Management
    Serena provides the right level of Project and Portfolio Management (PPM) functionality to help your organization easily prioritize your project portfolio, run any type of project including agile or traditional waterfall, and provide real-time project visibility throughout the entire development lifecycle.

  • Orchestrated Ops

    Serena Orchestrated Ops helps IT organizations streamline the entire process of capturing, routing, fulfilling and releasing IT services. Orchestrated Ops helps IT increase visibility, improve SLA performance and lower TCO.

    Process-Based IT Service Management
    Serena draws on the power of a process management platform to enable your organization to automate the IT service delivery process, provide a simple yet powerful interface to all service desk users, and gain complete visibility into the status of issues across the end-to-end service lifecycle.

    Release Management for IT Ops
    Serena helps you reduce deployment costs and enable the delivery of additional revenue as applications go online faster and sooner. Serena release management solutions help you increase the flow of operational releases into production while improving release quality.

    Dev + Ops Collaboration
    Serena provides solutions that help development and operations work better together. Learn how the game-changing integrated solutions Serena Service Manager and Serena Release Manager help Dev versus Ops become Dev+Ops and enable you to increase business agility, reduce costs and increase revenue.

 

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SERENA Software, Inc.

1900 Seaport Boulevard, 2nd Floor
Redwood City, CA 94063-5587 USA
Online Request Form
Toll Free: 1-800-457-3736
Tel: 1-650-481-3400
Fax: 1-650-481-3700

Email Us
info@serena.com

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