Reporting
Boost Your Effeciency
Process analysis reports help improve efficiency by showing bottlenecks in the workflow as well as areas of the workflow that are seldom used and should be removed.
The Big Picture
Serena Issue & Defect Management ships with rich graphical reports that help executives and managers get greater visibility and maintain better control across a disparate landscape of software configuration (SCM) tools.
Empower Your Execs
Through the web interface, stakeholders easily create reports that show lists of issues according to specific criteria. They also create rich graphical and tabular reports that organize the information suitable for the most demanding executives.
These reports can be saved as graphics that can be embedded in documents, as links that can be included in intranet sites such as Sharepoint, and as links in emails that point the recipient to the information they need. Pie charts display values on hover over, and can be rotated and sliced to clearly show meaningful information.
Complete Traceability
When used in conjunction with Incident and Escalation Management and Change Request Management, reports give you full visibility into all the demand processed by the development team. Since reports can show the links between issues and their related incidents or change requests, you get full traceability.
Manage The Workload
The Issue and Defect Management reports can show the relative amount of work distributed across the team. Find / Fix trend reports help determine if the team is falling further behind or catching up. You can easily track trends such as the incoming rate of issues by item type, or how many issues were resolved because they are duplicates. Having all this information available at your fingertips makes it easy to manage problematic areas in an application before they get out of hand.
Quality
Reports show areas of risk, including issues that have repeatedly failed QA testing, and issues that have had a relatively large number of code check-ins associated with them.
Serena makes it simple to create custom reports that include thresholds to quickly point out levels that are within the safe range or that need attention. This means the most critical information is highlighted and available to the right people.
It's Included
Best of all, these powerful reporting capabilities come included with Issue and Defect Management. No third party product is required, no additional license costs.