Healthcare Overview

The primary business issue faced by our customers in the healthcare industry today is providing quality care at a profit while meeting the many regulatory mandates including HIPAA and 21CFRp11. 

In order to avoid potentially crippling penalties, every organization involved in the business of healthcare—either as a payer or a provider—must be compliant with the new regulations. One thing is sure; you must make broad business changes across your entire enterprise in order to be compliant. These changes do not only impact your IT systems; they also affect every corner of how you work and help patients.

Information Technology Issues

These regulatory changes drive the agenda for the IT department in today's healthcare enterprise. The IT department is tasked with providing technology solutions to the problems created by regulatory mandates. If they don't, they open the organization to substantial risk of penalties related to Audit Compliance—from internal entities and from the FDA and other regulatory bodies—not to mention potential litigation from patients.

To accomplish these goals, applications used in house must:

• Undergo massive modifications
• Continue ongoing, uninterrupted development to allow for timely improvements critical to business competitiveness
• Merge all these various changes into new production systems In other words, our healthcare customers are faced with a massive parallel development task: go back into code to change what needs to be changed for regulatory mandates, while continuing to go forward with business-critical application enhancements.

Serena’s Solution

Serena's solution baselines all your code and content right now, and provides a flexible infrastructure to manage all the changes that have to be made going forward, while tracking them from the moment they are raised through to completion. This can be done while allowing you to continue ongoing development. Then, when you are ready to turn your modified systems live, it is easy to merge the changes into your development streams with a minimum of fuss and little to no risk.

Even more important, you now have a change management framework in place and methodology for flexible control of any subsequent regulatory requirements… and you can be sure there will be more.

Serena gives you an infrastructure that allows you to move your business forward with confidence, and provides you with a real, tangible Return On Investment right now.