See It All. You'll Love The 20/20 Vision.
Get visibility into your development processes. All of them. All the time.
The Eyesight You've Always Wanted
You have a myriad of SCM tools in your shop. We know that and so do you. Your developers don't want to swap them out so let's face reality and embrace them. But that shouldn't mean you need to go through oodles of Excel spreadsheets and email to get an idea of what's going on. There's a better way to get the insight you need.
Serena helps you standardize and streamline your application development processes. We'll make your development team more efficient but, more importantly, you'll actually know what's going on. We'll provide you with all the reports and dashboards you'll ever need to keep track of everything from defect find/fix rates to incidents escalated into development to weekly change requests.
Let's Talk To Each Other
How does your customer support or help desk track incidents? How do they escalate incidents as defects to the development team? How do they track defect status so the customer is kept informed? And, when the defect is fixed, how do developers associate the defect with source code for future reference? Email is not the answer.
What if the incident management, change management and defect tracking systems were integrated with the SCM system and available online? No more arm waving and excuses on the helpdesk. No more confusion about what's fixed in the new release. We give you out-of-the-box development process management applications to deal with issues & defects, incidents & escalations, and change requests. They're integrated so you see everything. And because of our open architecture they work just as easily with Subversion, VSTS, CVS, Perforce, and ClearCase. How's that for being talkative?
What's In Demand?
Managing demand feels like gazing into a crystal ball. You think you know what's coming, but do you really? On average, IT departments have 10x as much demand for new projects as they have capacity to deliver.
By automating and integrating your development processes we make understanding demand easier. See what enhancement requests are coming from your customers and what defects are being logged by QA. And, of course, what pet projects are coming down from your executive team. It's all demand, but now you have perfect visibility into it. Kiss your crystal ball goodbye.