A typical IT department is a lot like a manufacturing assembly line. Whether producing mainframe code for financial apps or providing new employees with laptops and the correct security permissions IT must coordinate with other IT business processes.
Unlike a well-run assembly line, however, most IT processes don't flow automatically and efficiently. Instead, many vital processes are managed ad hoc: with e-mail, spreadsheets, and calendars on clipboards. These manual processes are fraught with error and potentially costly mistakes. And there's no way to trace them for future improvement.
When critical processes run poorly, it results in increased costs, diminished quality, and heightened risk. TeamTrack helps organizations coordinate the execution of application development activities across the entire IT organization. IT process management solutions make it possible to:
- Provide faster and more accurate communication to business
- Optimize information sharing and work distribution across teams
- Provide visibility, control and transparency into IT and application development activities
- Automate and enforce processes
- Capture metrics in the context of work review and completion without getting in the way of the team members
- Help improve and optimize processes
Serena TeamTrack synchronizes execution across platforms, silos and teams, streamlining collaboration through the industry's most advanced and proven process management. Here are some examples of how many customers synchronize execution with Serena TeamTrack:
- Incident Management
- Issue & Defect Management
- Change Request Management
- Agile Scrum Backlog and Project Management
- IT Provisioning
- Application Development Project Proposal
- Scope Change Request
- Risk Tracking
- Application Release Management
