TeamTrack Issue and Defect Management

One of the central application development disciplines is finding and fixing bugs, enhancements and other software issues, commonly referred to as bug tracking or Issue & Defect Management. Issue & Defect Management with Serena TeamTrack streamlines the collaboration of Support, R&D and QA by optimizing the way information and work are shared across teams. This is especially important when teams are  comprised of internal and external resources. 

Without TeamTrack, development tasks are assigned through strings of e-mails making reports on issue status and past activities cumbersome. TeamTrack offers greater visibility into the lifecycle of issues and defects, allowing you to:

• Resolve issues and defects consistently across IT
• Track histories of issues, problems and requests with detailed audit trails
• Manage the relationships among issues, defects and enhancements
• Report on items instantly
• Analyze trends and activity reports to improve processes
• Integrate issue and defect management with version management

Linking Issue & Defect Management and Version Management
Many organizations manage issues and defects in isolation, outside of the context of version management. The automation and traceability they currently use to manage issues is far more valuable when extended into version management and other change management disciplines. Integrating TeamTrack with version management allows IT organizations to:

• Keep development connected
  - Development tasks are related to use cases, test cases and issues ensuring that the software changes addresses the users' original requests
• Trace application changes from first request to validated code
• Keep process best practices transparent
  - Developers write code without being bogged down by process

Serena TeamTrack allows you to integrate the discipline of Issue & Defect Management with version management tools, including Serena® ChangeMan® ZMF, Serena® Dimensions® and Serena® PVCS® Version Manager™.