TeamTrack Change Request Management

Capture, review and approve change across development environments with Serena TeamTrack

As organizations evolve and development sourcing becomes more sophisticated, it is critical to rely on a cohesive way of dealing with change so applications development can deliver better software faster.

Change Request Management

TeamTrack helps organizations coordinate change approvals across the entire organization. Development teams with various development methodologies and change review processes span IT resources and projects.

Here are before and after scenarios that highlight benefits of implementing a change request management process in Serena TeamTrack.

Before

Limited Visibility
The change review (including impact analysis) and approval processes are ad-hoc and manual.

Organizations with CABs do not have consistent information to work with.

Management reacts to change decisions, rather than evaluate the decision in the context of the impact.

Inconsistency
Uncommon processes across groups causes isolation.

CABs review and approve changes in isolation and differently than other CABs

Limited Process
The hand-off between incident/problem management and application development is often manual and vaguely defined.

Some CABs have a manual process for coordinating the hand-off between incidents and development.

After

Traceability
Common change control processes in TeamTrack enable stabilization, control and fulfillment of audit requirements (e.g. FDA regulations).

CABs (Change Advisory Boards) using TeamTrack are more efficient and streamline the review/approval times.

Change approval processes in TeamTrack enable organizations to maintain traceability from the initial request to released code.

Consistent Change Approvals
With common processes automated in TeamTrack, wider adoption, process definition and process streamlining are possible.

Project managers, CAB members and other TeamTrack users can adapt to other teams quicker with consistent processes in place.

Better Coordination and Process Improvement
Coordinated change approval processes in TeamTrack synchronize the hand-off between the service desk and application development so activities are defined, automated and traceable.

The flexibility of TeamTrack enables organizations to adhere to their best practices for reviewing and approving change, streamlining the CABs workload.