Service Manager

PEOPLE + PROCESS | Perfectly in sync.


Benefits for Business

What does the business gain from Service Manager?

A single point of contact for all services, giving users:

  • Easy access to all the services that IT has to offer
  • Accurate and timely information concerning issue resolution
  • Better satisfaction with IT services

Benefits for IT

Built on process and designed to adapt,
Service Manager helps your IT organization:

  • Reduce total cost of ownership (TCO) by allowing you to easily configure your processes to match the way you deliver a breadth of new services
  • Cut issue resolution times with complete visibility across integrated service delivery processes
  • Improve user satisfaction and agent productivity with a centralized service request center

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