Orchestrated IT Service Management

Serena provides a process-based approach that tackles the flexibility, visibility and usability challenges with traditional IT Service Management (ITSM) tools and that keeps people and process perfectly in sync.

• Serena Service Manager: Speed issue resolution with end-to-end visibility into service delivery and easily configure processes to match the way you deliver services
• Serena Request Center: Improve user satisfaction and agent productivity with a centralized request center and easy-to-use forms and screens
• Serena Demand Manager: Capture, prioritize and model all IT demand so you can select the optimal group of initiatives that can be achieved with your resources
• Bridge the dev-ops divide with integrated ITSM and release management