Orchestrated IT Service Management
Serena provides a process-based approach that tackles the flexibility, visibility and usability challenges with traditional IT Service Management (ITSM) tools and that keeps people and process perfectly in sync.
- Serena Service Manager: Speed issue resolution with end-to-end visibility into service delivery and easily configure processes to match the way you deliver services
- Serena Request Center: Improve user satisfaction and agent productivity with a centralized request center and easy-to-use forms and screens
- Serena Demand Manager: Capture, prioritize and model all IT demand so you can select the optimal group of initiatives that can be achieved with your resources
- Bridge the dev-ops divide with integrated ITSM and release management
Use the Serena ITSM Reviewer's Guideto help you better explore our solution.
Why We Won
Seewhy Serena won won Pink Elephant’s ITIL Innovation of the Year award