Change and Release Management

Orchestrate Change and Release Management - Transition with Serena

Challenges with Change and Release Management

Your IT organizations are being called upon to provide the most mission-critical of services – to deliver and maintain revenue-generating applications that are the face of the business.

However, most companies struggle with disconnected processes and systems. This severely impacts their development and operations teams’ ability to capture, triage and prioritize change requests, route them to the right individuals for fulfillment, speed the deployment of these changes into production and then provide their business counterparts with status updates.

State of DevOps union Survey Screenshot

Disconnected processes impede enterprise agility
Source: The State of the Dev-Ops Union Survey, Serena Software

In fact, in a recent survey, 72% of the respondents stated that change and release management processes, that should ideally bring development and operations teams together to rapidly fulfill business change requests, were the most disconnected. 

A Fresh, New Approach to Change and Release Management

Serena offers a fresh new way of orchestrating processes that bring development and operations teams together to speed business change requests through to releases.

With Serena’s change and release management solution, you can transition new or updated applications and services to production faster, improve application and service availability, and increase business satisfaction.

See Change & Release Management Explained in Two Minutes

Key Capabilities and Benefits:

1. An easy-to-use, centralized portal to submit change requests

Serena’s change and release management solution provides your business users with a single place to submit and track the status of their requests. This significantly reduces their frustration with IT.

Request Center Screenshot

Leverage a central portal to submit requests, view SLAs and track the status

2. A unified demand center to deftly prioritize change requests

Your IT teams now have an effective way of gathering and prioritizing all change requests. They can easily estimate the resources required to fulfill these requests and then collaboratively score and vote on them before they get routed to the appropriate teams.

Demand Center Screenshot

Quickly estimate resources and prioritize change requests

3. Developer self-service capabilities that accelerate the delivery of production-ready code

Your development teams can leverage Serena’s release automation capabilities to graphically map out complex deployment processes and then swiftly automate the deployment of these changes into pre-production environments. This significantly improves the quality of the code that gets handed over to the operations teams and reduces the potential of failed changes in production.

Continuous Deployment Screenshot

Graphically map and facilitate the continuous deployment of changes

4. Integrated change and release management processes that reduce manual hand-offs

One of the key differentiators of Serena’s change and release management solution is that it leverages a process management platform at its core. This helps seamlessly integrate and automate processes that connect your development and operations teams, eliminating manual hand-offs between the two teams. Your operations teams have complete visibility into the planned development changes. They can then combine those changes with other operational changes and deliver them through previously scheduled release trains.

Change and release process Screenshot

Eliminate errors with integrated and automated change and release management processes

End to end audit trails Screenshot

Speed delivery by combining development and operational changes into a single release train

5. A visual CMDB that lets you proactively assess the impact of changes

Serena’s configuration management database (CMDB) integrates with the change management module and serves as a master repository for all configuration items (CIs) and their relationships. The visual mapping of CIs helps your operations teams easily assess the potential risk and impact of making changes.

CMDB Relationships Screenshot

Visually assess the risk and impact of changes to CIs

6. A unified calendar for full visibility into planned changes

A calendar that is accessible by both development and operations provides complete visibility into the available release windows as well as all scheduled changes. This results in better coordination between the two teams and it significantly improves the predictability of releases.

Release Calendar Screenshot

Gain complete visibility into planned changes and available release windows

7. Automated deployment capabilities that speed changes into production

Serena’s comprehensive release management capabilities let you then plan, manage, and rapidly deliver changes into your production environments. These can include virtualized as well as cloud-based targets such as VMWare ESX/ ESXi, Amazon EC2 and Windows Azure. Your business users can then be updated via the request portal.

Operations view Screenshot

Plan and manage application and operational changes into production

Orchestrate Requests to Releases – with Serena Change and Release Management

Serena’s process-based approach to orchestrating change requests through to releases helps you boost business satisfaction with IT. It provides them with a single place to submit and track the status of all their requests. By integrating and automating processes that span development and operations, you eliminate the potential for missed steps and failed releases that impact application and service availability. A unified release calendar, a visual CMDB and developer self-service provisioning and deployment capabilities, significantly improve visibility, control, coordination and delivery of changes into production – at business speed.

See how you can orchestrate change and release management with Serena