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When you have questions about Serena products or your IT processes, Serena Services is here to help. We maintain an extensive knowledgebase, offer webinars and product trainings, and provide technical specialists who are just a phone call away. Or you might find your answers with our Community Forums. You can also arrange to have Serena professionals plan your application development or IT Service Management project. Serena offers the support you need when you need it.
Serena's award-winning Support Program gives you access to experts online or via telephone. Our global support website provides 24x7 access to a community of experts, product updates, and resources. And if you have an urgent issue and need to get in touch with a technical specialist right away, you can find a list of our Support contacts on our Support Contact Information page.
After you're all set up with your Serena products, how do you maximize your investment and make sure that you're getting as much out of them as possible? Serena's Professional Services is a cost-effective and efficient way to augment your business's talent and capabilities.
Take advantage of the Serena Community Forum to voice your ideas, hear from others who have similar experiences, and ask questions of other Serena users. Be part of the Serena community. Share your ideas, questions, and comments!
Unleash the power of your Serena investment. Our instructors have trained thousands of Serena users. Combine that expertise with our curriculum and processes and you receive not just exceptional product training but valuable insights, best practice suggestions, and tips to help you get the most from your investment. Visit our Education page today for training and course schedules.
Value Engineering has helped many Serena customers become more successful. Value Engineering is a complementary consulting service that helps you uncover valuable improvement opportunities throughout your IT organization. Value Engineering gives you a rock solid business case that helps get buy-in from your CIO and other executives, so you can orchestrate all your IT processes.