Orchestrate Ops and Apps with Serena Software

Serena Service Manager and Serena Release Manager Help Customers Bridge the Gap between IT Operations and Applications

Serena is excited to announce Serena Service Manager, a brand new solution that provides a flexible process-based approach to IT Service Management (ITSM). Along with the latest version of Serena Release Manager, Serena Service Manager helps IT organizations bridge the gap between applications and operations. These solutions demonstrate that Serena is extending the company's Orchestrated Application Delivery strategy unveiled last year into IT operations.

Demos:

Serena Service Manager
Watch Serena Service Manager in action – in under 2 minutes. See how our revolutionary new process-based approach to orchestrating service management keeps people and process perfectly in sync.

Serena Release Manager
Enjoy watching the Serena Release Manager 2 minute video, and learn how you can release more often and release more each time with precision and confidence. With Serena Release Manager, you can plan, control and automate your releases with complete visibility.

Read the full press release on Serena Service Manager and Serena Release Manager.

Serena Service Manager
Serena Service Manager is the only contemporary ITSM offering that leverages a process-based approach to orchestrating service management and tackles the current challenges around flexibility, visibility, and usability inherent in traditional ITSM solutions. Built on the experience of 300 customers already using Serena products to orchestrate IT services, Serena Service Manager provides graphically configurable ITIL-based processes, a unified service portal for business users, and integrated dashboards and reports for the entire service delivery lifecycle.

Serena Release Manager
Serena Release Manager is the industry's only release management solution that enables users to plan, control and automate application releases with complete visibility. The newest version provides a consolidated release calendar for planning and controlling all releases within a common process, including emergency releases. With Serena Release Manager, DevOps can better plan and document releases through a visual calendar and drill down into any release train for additional details. Both application and operational updates in the release calendar are automatically communicated to all impacted stakeholders for improved collaboration, streamlined deployment times and increased governance.

Forrester Serena Webcast Series
Serena is holding a series of webcasts with Forrester Research to discuss best practices in IT operations and showcase the new Serena Service Manager and Serena Release Manager solutions.

• October 4, 2011: Discover 5 game-changing ways Serena Service Manager and Serena Release Manager help bridge the gap between Dev and Ops. Serena product gurus Ash Owen and Colin Tuebner will highlight key product capabilities and do a live demonstration of the newest Serena solutions.
• October 11, 2011: Eveline Hubbert Oehrlich, Principal Analyst at Forrester Research, will discuss how a process-based approach to IT Service Management can help IT organizations transform themselves into true service providers. Ms. Oehrlich will also discuss the benefits of a unified service request center in bridging the gap between IT operations and application development.
• November 17, 2011: Forrester Research Senior Analyst Glenn O'Donnell will discuss why AppDev and IT Operations integration is necessary for internal IT survival and how to make DevOps work. Glenn will describe the 6 steps needed to improve DevOps collaboration.

Webcast registration is available at serena.com.

Serena Service Manager Demo
Demo of Serena Service Manager and Customer Feedback at Serena's xChange 2011 User Conference

Serena Release Manager Demo
Demo of Serena Release Manager and Customer Feedback at Serena's xChange 2011 User Conference

Serena Service Manager Interview
Serena Launches Revolutionary New ITSM Solution, Serena Service Manager

Serena Release Manager Interview
Orchestrating Application Delivery and Release Management is Hot at Serena xChange 2011

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