Contact Serena
SERENA Software, Inc.
1850 Gateway Drive, 4th Floor
San Mateo, California 94404 USA
Online Request Form
Toll Free: 1-800-457-3736
Tel: 1-650-481-3400
Fax: 1-650-481-3700
Email Us
info@serena.com
Follow Us
Serena Business Manager
Share this:
Serena Business Manager
Over 1,600 global companies have rapidly demonstrated business value by quickly prototyping and deploying applications using Serena Business Manager (SBM). Unlike traditional approaches to business process management, SBM provides a single platform to cost-effectively streamline processes, speed implementation, and deliver fit-to-purpose applications. SBM represents the next generation of TeamTrack and Tracker. Upgrading to the newest release of SBM is quick and easy – with our free upgrade lab.
Confidently use Serena Business Manager to automate processes in the following areas:
- Application and product development
From requirements management to issue and defect tracking, incident management, change request management, and release management, IT organizations use SBM to deliver new products and services on time and within budget by automating and optimizing delivery lifecycle processes. - IT service management
By leveraging SBM in lieu of the highly complex, inflexible, and expensive packaged applications of old, deliver tailored processes that aid with service desk management, asset management, and infrastructure provisioning. - Business service management
SBM is the platform of choice for accelerating and simplifying onboarding and provisioning new employees as well as eliminating the inefficiencies in finance and legal-related processes such as expense approvals, purchase authorization, and contract management. - Vertical line-of-business initiatives
Business users can use the same platform as their IT counterparts to automate and optimize core business processes, such as patient care management, insurance claims approval, credit authorization, clinical trial management, and action tracking in the federal sector.
SharePoint implementations are mushrooming across organizations. In a recent IDG survey, 62% of CIOs identified SharePoint as being a critical component of their technology portfolio.
So to address the concerns we've heard, we've combined the power of Serena's BPM solution with SharePoint's document management and portal prowess: SBM Connect for SharePoint.
Sample Applications
Case Studies
- CACI Transforms HelpDesk & Other Core IT Processes
- EMI Music Drives Process Transformation
- AgustaWestland Cuts Customer Service Response Times with SBM
- California Department of Insurance Goes Paperless with SBM
- CareerBuilder Powers Ticketing System with SBM
Webinars
- Worthington Industries: Automating ITSM Processes with SBM
- U.S. Army: The Benefits of SBM with SharePoint
- AgustaWestland: Cutting Service Response Times with SBM
- CareerBuilder: The Benefits of Uniting SBM with SharePoint
- U.S. Army: Automating ITSM Processes with SBM
Collateral
- SBM Solution Overview
- SBM Sample Applications Overview
- SBM Connect for SharePoint Overview
- Things To Consider While Moving To SBM - White paper
- Performance Improvements in SBM - White paper
- Scaling For The Enterprise - White paper
- Enterprise Performance and Scalability Test Results
- SBM Mobile for iPhone
Demos
- SBM in Action
Part I: Getting Work Done - Anytime, Anywhere
Part II: Steps to Creating a Process-based Application - SBM Connect for SharePoint in Action
Part I: Increasing process accuracy, visibility, and accessibility with SBM Connect for SharePoint
Part II: Creating SharePoint sites that are linked to specific SBM projects - SBM Mobile in Action
Analyst Reports