Service Manager

PEOPLE + PROCESS | Perfectly in sync.

See It In Action

Service Manager is a complete ITSM solution that helps funnel, prioritize, track and fulfill requests for IT services. See it in action – in under 2 minutes – or watch these additional short videos to learn about the powerful things Service Manager can do for your organization.

ServiceCatalog Browsing the Service Catalog

ServiceRequest Entering a Service Request

Answers Solutions Searching for Answers & Solutions

Viewing Knowledge Alerts Viewing Knowledge Alerts

Branding the Request Center Branding the Request Center

Adding Services Publishing Services to the Catalog

Submitting an Incident Report Submitting an Incident Report

Checking Request Status Checking Request Status


Serena Central icon. Build. Learn. Connect.

Serena Central

Serena Central is our New Community Portal that allows users to build, learn, and connect across all Serena products. It provides an enhanced user experience for customers and prospects looking to get the most out of their tools. Visit Serena Central today to maximize your use of Serena Deplolyment Automation!

Visit the SDA community
View more videos on Serena’s Knowledge-base TV (KBTV)

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