Service Manager

PEOPLE + PROCESS | Perfectly in sync.


Deployment flexibility reduces TCO

We’ve designed pricing and packaging to meet our customers’ needs. Service Manager is available for deployment on premises, via the Cloud, or through a hybrid model that is tailored to leverage your existing ITSM investments. Unlike other ITSM solutions, the rich capabilities delivered through Service Manager are exactly the same in any deployment model: on-premises, on-demand (SaaS) or a hybrid of the two. All the available deployment models offer simple, low pricing and rapid time to value.


With Service Manager on demand, you gain full functionality and adaptability, a service-level agreement, and simple pricing that starts at US$89/ user/ month.


With Service Manager installed on-premises, you gain simple seat pricing and maximum control over your implementation without sacrificing rapid time to value.


For companies that want to leverage their existing ITSM investments in conjunction with Service Manager, this approach works well. Use Service Manager in the cloud and connect with your solutions on premises – you gain the benefits of a SaaS implementation while leveraging your existing assets.

Need more pricing information? Contact us now.



Learn More

ITSM Evaluator’s Checklist
A handy, easy-to-customize RFI template for comparing ITSM solutions

awards-recognition-serena-service-manager.jpg Pink_Elephant__2011_Innovation_of_the_Year_award.jpg logo-spotlight.jpg logo-itsm.jpg logo-networkworld.jpg logo-itil-verified.jpg NPG-Best-2012.jpg