PEOPLE + PROCESS | Perfectly in sync.
- 2-Minute Explainer – See how Service Manager is different—in under 2 minutes.
Case Studies and Testimonials
- Allianz – Micro Focus brings business and IT closer together through consolidation and automation of key processes.
- ABS – See how an outsourced service desk provider wields competitive advantage with Service Manager.
- Apartments.com – #1 Online Rental Site In The U.S. Gets Agile With Serena ITSM & Release Management.
- MIQ Logistics – Learn how a global logistics company rolled out a unified service desk with Service Manager.
- NWEA – See how NWEA rolled out flexible process-based ITSM in just 30 days.
- SunGard – Read why SunGard selects Service Manager to streamline ITSM.
- I-Net Solutions – Read how a leading IT service provider rapidly delivers tailored ITSM processes to its customers.
- Serena Software – Learn how Serena's IT team rolled out a centralized service request center that showcases 90 services in just 4 weeks.
- Veterans Affairs – Read how they've integrated ITSM processes and can make changes in minutes – and saved 50% on license costs.
- List Informatica – Read how a financial services application provider unified their service desk.
- CACI – Read how CACI has improved help desk operations & other core IT processes.
- SKY Germany – Learn how this TV entertainment company orchestrates IT Service Management.
- Serena Service Manager 5.2.2 Performance White Paper: Performance test results of SSM 5.2.2 on SBM 11.x
- Serena wins Pink Elephant's ITIL Innovation of the Year Award
- ITSM RFI Template – Download this handy, easy-to-customize RFI template to help you take the guesswork out of comparing ITSM solutions.
- Solution Brief – Get an overview of Service Manager and our unique process-based approach to ITSM.
- Datasheet – Explore "what's in the box" in more detail.
- Serena unveils the SBM powered Service Manager solution – Learn how SBM is powering fluid, flexible IT service management with Service Manager