PEOPLE + PROCESS | Perfectly in sync.
- 2-Minute Explainer – See how Service Manager is different—in under 2 minutes.
Case Studies and Testimonials
- ABS – See how an outsourced service desk provider wields competitive advantage with Service Manager.
- Apartments.com – #1 Online Rental Site In The U.S. Gets Agile With Serena ITSM & Release Management.
- MIQ Logistics – Learn how a global logistics company rolled out a unified service desk with Service Manager.
- NWEA – See how NWEA rolled out flexible process-based ITSM in just 30 days.
- SunGard – Read why SunGard selects Service Manager to streamline ITSM.
- I-Net Solutions – Read how a leading IT service provider rapidly delivers tailored ITSM processes to its customers.
- Serena Software – Learn how Serena's IT team rolled out a centralized service request center that showcases 90 services in just 4 weeks.
- Veterans Affairs – Read how they've integrated ITSM processes and can make changes in minutes – and saved 50% on license costs.
- U.S. Army – Demo & Discussion: How The U.S. Army Automated Its IT Service Management (ITSM) Processes.
- List Informatica – Read how a financial services application provider unified their service desk.
- CACI – Read how CACI has improved help desk operations & other core IT processes.
- SKY Germany – Learn how this TV entertainment company orchestrates IT Service Management.
- Serena wins Pink Elephant's ITIL Innovation of the Year Award
- Best Practices for Agile Change and Release Management – This whitepaper provides IT leaders with guidance on how best to streamline and speed application change and release management to support agile enterprises.
- Replacing your ITSM solution? 3 reasons to consider Serena – Learn how Service Manager complements existing investments and showcases the range of additional IT services you can offer—creating satisfied customers, one ticket at a time.
- ITSM RFI Template – Download this handy, easy-to-customize RFI template to help you take the guesswork out of comparing ITSM solutions.
- Solution Brief – Get an overview of Service Manager and our unique process-based approach to ITSM.
- Datasheet – Explore "what's in the box" in more detail.
- Strategies for Strengthening the Dev-Ops Bridge – Creative Intellect Consulting
- Comparing ITSM Solutions – Ovum Research
- Serena unveils the SBM powered Service Manager solution – Learn how SBM is powering fluid, flexible IT service management with Service Manager