Serena Service Manager

PEOPLE + PROCESS | Perfectly in sync.

ITIL Service Design

The ITIL Service Design (SD) volume provides good-practice guidance on the design of IT services, processes, and other aspects of service management. Serena Service Manager lets you easily define process-based services that you can quickly categorize and showcase through a service catalog within Serena Request Center.

Easily define and categorize ITIL-based services

[Click to enlarge] Easily define and categorize ITIL-based services

Serena Service Manager also lets you can quickly define the associated service level targets and the rules that trigger corrective action when these targets are at risk of not being met or are violated. As Serena Service Manager is a process-based solution that lets you configure service delivery processes to match the way you actually serve the business, the service level measurements accurately reflect real performance.

See how Serena can help with ITIL Service Transition »


ITIL Processes Supported by Serena Service Manager

ITIL Support
ITIL Service Strategy
ITIL Service Design
ITIL Service Transition
ITIL Service Operation
ITIL Continual Service Improvement


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