Service Manager

PEOPLE + PROCESS | Perfectly in sync.

Deployment Options

On premises or in the Cloud

Service Manager is designed to support implementation scenarios that best meet your needs. The same powerful functionality is available in each of the deployment models.

Service Manager can be licensed in any of these models:


With Serena On Demand, you can leverage the same powerful functionality that's available in our process-based solutions for on premises deployments, via the Cloud. Your IT organization has the ability to reduce the cost of maintaining and upgrading solutions internally, without compromising on the capabilities that they require to support an agile enterprise.

Serena On Demand is architected to provide you with all the benefits of SaaS-based solutions:

  • Seamless upgrades resulting in fewer disruptions
  • Reduced administration and maintenance costs
  • Configuring vs. coding to match your processes
  • True multi-tenancy that supports IT shared services
  • Scalable infrastructure that matches your growth
  • Predictable costs


Read more about Serena On Demand solutions


Learn More

Video Demo
Branding the Request Center

awards-recognition-serena-service-manager.jpg Pink_Elephant__2011_Innovation_of_the_Year_award.jpg logo-spotlight.jpg logo-itsm.jpg logo-networkworld.jpg logo-itil-verified.jpg NPG-Best-2012.jpg