Service Manager

PEOPLE + PROCESS | Perfectly in sync.

Dashboards & Reports

Delivers complete visibility across integrated ITSM processes

Service Manager includes customizable, role-based dashboards and reports that provide unparalleled insight into service management processes. Service Manager collects and reports metrics throughout service life-cycles. Cross-application reporting provides end-to-end operational visibility.

One of the main benefits of Service Manager is transparency – into processes, into progress of any process and into the performance against Service Level Agreements and IT service goals.

Easily Configure or Create New Reports

One of the key frustrations with reporting in legacy ITSM systems – modifying or creating reports on the fly – is solved by Service Manager. Reports are easy to edit and create using Service Manager – without requiring programming or data modeling expertise.

awards-recognition-serena-service-manager.jpg Pink_Elephant__2011_Innovation_of_the_Year_award.jpg logo-spotlight.jpg logo-itsm.jpg logo-networkworld.jpg logo-itil-verified.jpg NPG-Best-2012.jpg