Service Manager

PEOPLE + PROCESS | Perfectly in sync.

Configuration Management

Visually map and track configuration items

Service Manager includes a built-in Configuration Management Database (CMDB) as a master repository for all configuration items (CIs) and their relationships, ensuring that company standards are applied and that configuration changes that may cause other problems are quickly detected and acted upon. The contextual information about CIs provided by the CMDB expedites incident and problem resolution and improves change management. Serena's Asset Discovery Connector integrates to common asset discovery tools, including Microsoft System Center Configuration Manager, to automatically update the CMDB based on real-world changes to your IT assets.

Serena’s CMDB is enhanced with a visual process map that simplifies how you manage CIs, verify adherence to standards and handle exceptions.

Service Manager also provides quick access to reports around configuration management processes, audit trails, and ITIL-based metrics that enable your team to gain better visibility and control. This insight also provides guidance around areas for improvement. The reports can be easily modified.

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