PEOPLE + PROCESS | Perfectly in sync.
Bridge the gap between IT operations and application development
Service Manager provides automated processes to seamlessly deploy changes without disrupting service. In conjunction with the CMDB, Service Manager ensures that changes do not degrade productivity or introduce new problems by failing to adhere to configuration standards. Service Manager processes can include branching steps and priority tagging so that changes can be managed according to your defined rules and policies. In addition, Service Manager includes a Change Management Risk Calculator to help you assess the risk of configuration changes.
To further automate changes to applications, Service Manager integrates with Serena's release management solution.
Service Manager collects metrics and produces reports on change history and issues that are associated with change processes.