Serena Service Manager
PEOPLE + PROCESS | Perfectly in sync.
Benefits for Business
What does the business gain from Serena Service Manager?
A single point of contact for all services, giving users:
- Easy access to all the services that IT has to offer
- Accurate and timely information concerning issue resolution
- Better satisfaction with IT services
Benefits for IT
Built on process and designed to adapt,
Serena Service Manager helps your IT organization:
- Reduce total cost of ownership (TCO) by allowing you to easily configure your processes to match the way you deliver a breadth of new services
- Cut issue resolution times with complete visibility across integrated service delivery processes
- Improve user satisfaction and agent productivity with a centralized service request center