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When people and process work together, the result is dazzling. Fluid, flexible IT service management makes it possible-powered by Serena Service Manager. On premise or in the Cloud.

Benefits for Business

What does the business gain from Serena Service Manager?

A single point of contact for all services, giving users:

  • Easy access to all the services that IT has to offer
  • Accurate and timely information concerning
    issue resolution
  • Better satisfaction with IT services


Benefits for IT

Built on process and designed to adapt,
Serena Service Manager helps your IT organization:

  • Reduce total cost of ownership (TCO) by allowing you to easily configure your processes to match the way you deliver a breadth of new services
  • Cut issue resolution times with complete visibility across integrated service delivery processes
  • Improve user satisfaction and agent productivity with a centralized service request center