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Serena Business Manager (SBM) is an IT Process Automation platform that enables easy creation of process-based applications for human and system work management. A flexible and adaptable platform that features unmatched built-in reporting and auditing capability for increased visibility and transparency; is easy to use and adopt among users and stakeholders ensuring compliance and governance.
SBM provides a channel agnostic approach to work and task management connecting people, processes and systems offering enterprise class flexible work management with complete visibility and built-in traceability.
SBM ships with a number of pre-configured process templates for common vertical lines of business and IT work management processes, and is also the foundation for Serena's market leading Release Manager and Service Manager solutions.
A centralized, unified and intuitive workspace for stakeholders and users to view, track, and act on their work items & issues while coordinating and collaborating with team members.
A powerful global search across all process-based work management applications offering multifaceted results for easy live filtering.
A single interactive and drillable view of multiple reports and URLs simplifying visibility and insight into key process metrics.
Intuitive Report creation process with a wizard process guides the users to create more report metrics than ever before. The robust report capabilities provide much needed visibility into the business processes, and their value to the organization at large.
A supporting a channel agnostic approach to work and task management, SBM broadens access and visibility to tablets and mobile devices.
Now bringing a lot more meaning and power to calendars. Incorporate feeds from different calendars to get a unified view into all the scheduling events across projects.
With an enhanced global process application library, users can search through hundreds of custom process apps and workflows to quickly find and start another that meets their needs.
Streamlines the submission of work items/issues into any project from anywhere in the system, providing visibility into recent submission and favorites.
Save time, money and increase user satisfaction by getting notified of key actions and items without ever having to leave the system in addition to notifications via e-mail and SMS.
Quickly map out work management processes, use swim lanes to organize activities performed by different roles, and associate forms with steps in the process.
Over 1,600 global companies have rapidly demonstrated business value by quickly prototyping and deploying applications using SBM. Unlike traditional approaches to business process management, SBM provides a single platform to streamline processes, speed implementation, and deliver fit-to-purpose applications in a cost effective manner. SBM represents the next generation of TeamTrack and Tracker. Upgrading to the newest release of SBM is quick and easy – with our free upgrade lab.
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