Serena Demand Manager provides IT organizations a fast, easy, and intelligent way to prioritize and fulfill all IT demand. Unlike heavyweight tools that take months or years to deploy, Serena Demand Manager enables you to start prioritizing demand in just a few clicks. As part of the Serena Orchestrated IT suite, Serena Demand Manager seamlessly takes business requests from Serena Request Center and routes them to the appropriate parties for review and approval. Collaborative scoring, voting, and resource estimation help IT assess the scope of business requests. Serena Demand Manager also provides what-if portfolio analysis to quickly model various scenarios and help IT select the optimal group of initiatives that can be achieved in a timely manner with the given resources. Serena Demand Manager is available on-premise or on demand.
[Click to enlarge] Figure 1: IT executives can review their portfolio of IT initiatives to quickly determine what’s feasible and valuable to the business.
Prioritizing work is just the first step of a comprehensive demand management strategy. Having an accurate view of the available resources is also essential for IT to fulfill demand. Serena Demand Manager overcomes one of the biggest hurdles to assessing accurate resource availability by completely automating time capture for all IT work. As IT team members close out service requests or complete development tasks, Serena Demand Manager logs the effort, giving IT leadership a real-time view of how resources are being used to fulfill demand. Having a complete and up-to-date view of resources allows IT to more intelligently determine when new work can be taken on, how reallocation of projects and resources impacts business, and where there are shortages of critical resources.
[Click to enlarge] Figure 2: IT executives can get a real-time view of all IT resources by automatically and accurately capturing team members’ efforts.
Serena Demand Manager offers IT organizations key capabilities to manage demand for the entire IT application and service delivery lifecycle: