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Featured Video – What is DevOps? Serena Software Takes a Serious Look

 

What is DevOps?
Serena Software Takes a Serious Look


Length: 2:43

DevOps, NoOps, MyOps...what is it all about?
In this 2-minute video, Serena Software
offers a light-hearted view on what it means
to accelerate the application release process
by bringing Development and IT Operations
into wonderful harmony. Enjoy!

MORE VIDEOS: About Serena | Product Information | Customer Testimonials | Serena xChange


Customer Testimonials

Serena Customer QBE First

Serena Customer QBE First on Rapid, Repeatable Software Development
Sheila Stephens of QBE First, a leading provider of mortgage and auto lender-placed protection solutions, discusses the compliance and development challenges inherent in the financial services industry.

Serena Customer Interthinx

Serena Customer Interthinx Automates Critical Processes with SBM
Mark Stewart explains why his organization chose Serena Business Manager (SBM) to manage critical revenue-generating processes at Interthinx, a leading financial services solution provider.

Serena Customer MIQ Logistics

Serena Customer MIQ Logistics Chooses Serena's ITSM Solution to Accelerate Service Delivery
Max Perez, Director of Service Delivery at MIQ Logistics, reveals their top reasons for selecting Serena Service Manager over other ITSM solutions.

Serena Customer Apartments.com

Serena Customer Apartments.com Delivers Agile Service and Release Management
Hear from Matt Stratton, Director of Technical Operations at Apartments.com, as he discusses how the #1 online rental site transitioned to an agile DevOps-focused service delivery team by leveraging Serena's ITSM and Release Management solutions.

Serena Customer Navy Federal

Serena Customer Navy Federal Uses Serena for Development Control and Traceability
Ken Vane of Navy Federal Credit Union, the world's largest credit union, explains how Serena Software helps IT get better insight, control and traceability for its entire development process.

Worthington Industries Automates ITIL Processes

Customer Worthington Industries Automates ITIL Processes In 90 Days
Hear Bryan Cummings of Worthington Industries outline automating their first three ITIL service delivery workflows in just 90 days and their plans for integrating these processes with release management.

WebMD Integrates ITSM with Release Management

Customer WebMD Integrates ITSM with Release Management
Hear Derek Chang of WebMD explain how his organization is integrating IT service management with release management using Serena solutions.

AgustaWestland Cuts Response Times From 6 Weeks to 6 Minutes with SBM

Customer AgustaWestland Cuts Response Times From 6 Weeks to 6 Minutes with SBM
Tony Mattravers of AgustaWestland explains how his organization has dramatically reduced request response times using Serena solutions.

Orchestrated IT video

Customer SunGard Streamlines ITSM with Serena Service Manager
Quinn Lanus of SunGard reveals how Serena Service Manager is improving his organization's IT service management.

About Serena

Dinosaurs Illustrate the Pain of Change & Release Management in 1 Minute

Dinosaurs Illustrate the Pain of Change & Release Management in 1 Minute
In this one minute animated video, dinosaurs show us how hard it can be to go from requested changed to released change in IT.

Doug Serena, CIO: Episode 1

Doug Serena, CIO: Episode 1
The CIO of a large insurance brokerage learns in a boardroom meeting that his company is in deep trouble. The CEO challenges the execs to find a solution – quickly. Can they do it?
Doug, CIO home page »

Doug Serena, CIO: Episode 2

Doug Serena, CIO: Episode 2
Escalation routings have to be changed quickly to hit the plan, a move that can be expected to cost a king's ransom. Then the dashboard brings bad news to Michelle who informs Doug at an inopportune time.
Doug, CIO home page »

Doug Serena, CIO: Episode 3

Doug Serena, CIO: Episode 3
Release planning comes to the fore, with DevOps using a live Release Calendar to get everybody on the right train. Meanwhile, new features get requested. Can they be accommodated given the insane schedule?
Doug, CIO home page »

Doug Serena, CIO: Episode 4

Doug Serena, CIO: Episode 4
"How do we prove that to Brad?" becomes the key question as the Millennium Project enters crunch time. Larger issues also loom: the fate of the Company and the viability of an important personal trip for Doug and his wife.
Doug, CIO home page »

Doug Serena, CIO: Episode 5

Doug Serena, CIO: Episode 5
D-Day arrives and everything needs to fall into place. Doug and the team use their release management and request center systems to make sure they achieve a successful launch. Bells ring and boardroom accolades get handed out, but then a surprising turn of events leaves Doug pondering his future.
Doug, CIO home page »

SunGard Streamlines ITSM

1-minute video on Serena's
Orchestrated IT

ITIL Innovation of the Year Award Winner

ITIL Innovation of the Year Award Winner - See Why
At Pink Elephant's IT Service Management Conference, Serena Software was awarded "ITIL Innovation of the Year." This video from Serena helps explain why.

Help Desk Haiku Winner

Help Desk Haiku Winner
Dan Lafever, winner of Serena's Help Desk Haiku contest, talks about his inspiration and Haiku technique during this intereview at the FUSION 11 conference.

Product Information

Serena Launches Serena Service Manager

Serena Launches Revolutionary New ITSM Solution, Serena Service Manager
Ben Cody, Serena Vice President of Service Management Solutions, explains what Serena is launching with the new process-based IT Service Management solution, Serena Service Manager. Ben shares why customers are so excited about Serena's approach to orchestrating IT operations.

Application Release Management 2-Minute Explainer

Serena Application Release Management 2-Minute Explainer
In this 2-minute video, see how Serena Release Management automates application releases so you can create a crisp, accurate process that dramatically boosts the competitive edge you get from application change. Maintain software release integrity and optimize the path to production while reducing costs and risk. You control your changes, improve business availability, simplify software audits and free up staff time.

Introduction to Orchestrated Application Delivery

Introduction to Orchestrated Application Delivery
Watch this short video to see how Serena Orchestrated Application Delivery automates end-to-end application development by helping IT organizations efficiently capture all demand from their stakeholders, easily manage changes to requirements and software configurations, and repeatedly deploy releases with confidence.

New Serena Orchestrated ALM Dashboard and Solutions

New Serena Orchestrated ALM Dashboard and Solutions
May, 2011: Serena is excited to announce new Orchestrated ALM solutions for requirements management, development management and Demand-to-Deployment visibility. These new solutions build on an already comprehensive solution set and demonstrate important advances on our roadmap.

xChange 2011 - Orchestrating IT

xChange11 - Orchestrating IT: Applications and Operations in Perfect Harmony
Steve Brodie, Group Vice-President for Application Lifecycle Management (ALM) Solutions shares how Serena brings the application lifecycle together by taking a process centric approach. Steve also discusses that a key difference in Serena's approach is to work with organizations' existing platforms and processes vs. requiring them to 'rip and replace'. Development groups can continue work the tools they are familiar with but now with unprecedented connectedness to IT Operations and the business.

xChange 2011 - Demo of Serena Development Manager Dashboard

xChange11 - Demo of Serena Development Manager Dashboard
Erika Marwood-Leifker, Senior Solutions Architect at Serena, demonstrates the Development Manager dashboard which gives an end-to-end view of the software development lifecycle even across disparate tool sets. The dashboard capability addresses the long standing challenge of gaining visibility and insight into the complex world of application lifecycle management.

xChange 2011 - Orchestrated IT Service Management

xChange11 - Orchestrated IT Service Management - Not Just the Helpdesk Anymore
Ali Kheirolomoom, Group Vice-President of Serena Business Manager (SBM) Products and Solutions explains how a process-centric approach to IT Service Management orchestrates people, information and systems together in perfect harmony, and unleashes huge value to the business.

xChange 2011 - Time to Value Slashed Via the Serena Business Manager Platform

xChange11 - Time to Value Slashed Via the Serena Business Manager Platform
Summer Ficarrotta, Senior Solutions Architect shares customer reaction to the rapid time to value provided by applications built on the Serena Business Manager Platform. These applications include Serena Service Manager, Serena Release Control and Serena Development Manager. Not only do these applications come out of the box, they are easily tailored to fit the evolving requirements of IT and the Business.

xChange 2011 - Orchestrating Complex Software Requirements a Snap

xChange11 - Orchestrating Complex Software Requirements a Snap
Rose Wellman, Senior Solutions Architect at Serena demonstrates just how easy it can be to model, prototype and track even complex, dynamic requirements. Rose relates how surprising this is to practitioners who weren't aware there was a smart answer to this challenging problem.

xChange 2011 - Demo of Serena Release Manager and Customer Feedback

xChange11 - Demo of Serena Release Manager and Customer Feedback
Jerry Gergel, Senior Solutions Architect at Serena, demonstrates new Serena Release Manager at Serena's xChange 2011 user conference. Jerry explains the three components of Serena's release management suite, Serena Release Control, Serena Release Automation and Serena Release Vault, and shows how they work together to help customers orchestrate the entire application release management process. He shows the enterprise release calendar with release trains, release management dashboards and automation of deployment processes. He shares the enthusiastic feedback from Serena customers.

xChange 2011 - Demo of Serena Service Manager and Customer Feedback

xChange11 - Demo of Serena Service Manager and Customer Feedback
Craig Silver, Senior Solutions Architect at Serena, demonstrates new Serena Service Manager at Serena's xChange 2011 user conference. Craig shows how a process-based approach to IT Service Management is changing the game in help desk and service management software. He also shares the enthusiastic reception by customers.

Serena xChange 2012

xChange 12 - Live form the Conference Floor

xChange 12 - Live form the Conference Floor
Take a look at this 3-1/2 minute video montage from xChange12 to get a feel for the quality of the Serena User Conference experience, content, sessions, people and places.

xChange 12 - Serena's Vision for the Agile Enterprise

xChange 12 - Serena's Vision for the Agile Enterprise
The Big Shift: Accelerating Business Value with Orchestrated IT: From mobile banking apps to automotive infotainment systems, many industries are already shifting to become more and more software driven.

xChange12 - The Agile Enterprise in Action - Serena Product Strategy and Roadmap

xChange12 - The Agile Enterprise in Action - Serena Product Strategy and Roadmap
Live demonstrations of Serena's latest solutions, the Serena product teams, led by Ali Kheirolomoom and Steve Brodie, will show how advances in social, mobile and cloud can be harnessed in support of your Dev, Release and Ops activities.

xChange12 - Bridging Dev and Ops: Keynote Presentation by Matt Stratton of Apartments.com

xChange12 - Bridging Dev and Ops: Keynote Presentation by Matt Stratton of Apartments.com
Bridging Dev and Ops: When an organization undertakes a change in methodology it has wide ranging effect. When they change two methodologies at the same, time everything changes.

xChange12 - Interview with Safeway's Larry McCauley

xChange12 - Interview with Safeway's Larry McCauley
As the leading grocery retailer, Safeway realized that their business was thoroughly dynamic. But their total reliance on packaged applications and outsourced services handicapped IT's ability to meet the fast paced demands of the business. Larry McCauley and the team at Safeway, with management encouragement, made that change.

xChange 12 - Customer

xChange 12 - Customer "Fact or Fiction" Panel
Our panel this year includes a wide variety of job roles and industries and each speaker has strong opinions about a range of technology issues. Expect some controversy, some insights and a bit of humor!

xChange 12 - Customer Innovation Awards

xChange 12 - Customer Innovation Awards
Serena Innovation Awards 2012: Known by all as the "Douggies" in honor of Serena's founder, this year's awards were presented to customers who have once again taken our solutions and achieved significant benefits for their organizations.

xChange12 - xChange Charity Challenge Presentation to the Oregon Humane Society

xChange12 - xChange Charity Challenge Presentation to the Oregon Humane Society
New for this year is the xChange Charity Challenge. As part of the "Serena Gives Back" program, where employees and the company give their time to their local communities, we challenged our customers and employees to develop a solution for a selected charity, this year the Oregon Humane Society.

xChange12 - Building the Business Case for Orchestrated IT - Kevin Parker

xChange12 - Building the Business Case for Orchestrated IT - Kevin Parker
The Value Engineering team at Serena builds business cases for customers. With more than 50 projects completed in the last year, the VE Team is seeing important insights about the state of IT.

xChange12 - The Serena Customer Experience - Peter Sianchuk

xChange12 - The Serena Customer Experience - Peter Sianchuk
Your experience with Serena is very important to us. Peter Sianchuk leads a worldwide team of professionals dedicated to making your interaction with us what it needs to be. Every year we strive to improve and innovate that service.