Master License and Support Agreement


The Master License and Support Agreement ("MLSA") sets forth the terms and conditions upon which our customers license and receive support for Serena software products. These terms and conditions are referenced in the customer's Purchase Authorization Letter ("PAL"), which is a quotation and order instrument issued by Serena in connection with the purchase of Serena software products.

The MLSA sets forth the terms and conditions applicable to all Serena software products. In addition, the Mainframe Addendum applies to all Serena software products designed for use with mainframe computers, such as ChangeMan® SSM, ChangeMan® ZDD, ChangeMan® ZMF, StarTool®, Comparex® and Dimensions® z/OS. The Mainframe Addendum supplements the terms and conditions of the MLSA.

To access the appropriate version of the MLSA and Mainframe Addendum (if applicable), click the link(s) under the applicable region or territory below. The territory for which the software is licensed can be found in the PAL.

Mailing address:  Serena Software, Inc., 1850 Gateway Drive, Suite 150, San Mateo, CA 94404-4061

Americas (North, Central and South America) - English

 

Americas (Mexico) - Spanish

 

Brazil - Serena Software do Brasil Ltda.

 

Europe, Middle East and Africa - English

 

Europe, Middle East and Africa - French

 

Asia/Pacific - English