Maintaining industry leadership in this rapidly-changing market requires creativity, commitment and an energized team. At Serena, we consistently attract the best and brightest due to our open, dynamic corporate culture. Our values encourage employee empowerment, promote individual growth and personal development, and support a creative, friendly work environment.
It's all about the people! Together we create great technology, challenge each other and help our customers be successful.
Watch this video of Serena employees from across the globe
Lucy Crick - Renewals Specialist
Attracted by Serena’s global presence and eager to use my French and German language skills, I joined Serena’s Finance team in 2010. Within eight months, I had transferred to Support Sales to join the Renewals Team in a role that focuses on client relationships. My position in the Renewals Team enables me to use my language and interpersonal skills and challenges me to further develop my negotiation and sales skills. Working with our existing client base in Germany, Austria, and Switzerland, I renew contracts and strengthen developing relationships, both internally and externally.
Serena not only provides a diverse, friendly, and challenging work environment, but it also offers some fantastic perks. After exceeding my sales quota, I was fortunate enough to travel to some exotic locations as a President’s Club winner. Serena recognizes success, and last year I was thrilled to win the Renewals Representative of the Year award. In addition, Serena offers me exciting opportunities and variety in my role. I get to travel within Europe and the United States and be the “Voice of Serena,” providing voice-overs for online videos, product demonstrations and our global support telephone system
Outside work, I am a keen and very busy actor. Through incredibly supportive colleagues, Serena provides a healthy balance between professional and private life, which allows me to relish my theatrical passions alongside a full-time job.
Nigel Forster - Director, APAC & WW Renewals
I joined Serena through the acquisition of Merant in 2004, as Sales Operations Manager supporting the EMEA sales team. This role was soon expanded to include our Asia Pacific Business Unit.
Serena continued to provide me with opportunities to expand my skills, and in 2009 I was asked to oversee our APAC Business Unit and recruit a new leader. This great opportunity allowed me to start to build my skills in sales management and gave me experience in running a business unit. I spent 9 months living in Australia at our APAC headquarters and was able to travel extensively across the region. We re-established our office in Singapore and recruited a new team to drive the Asian business, which was valuable experience for me.
I completed the assignment in 2010 and wanted to continue to build more experience in running sales teams. On my return to the UK, I was asked to take on another role heading up the Central European region. This was a role focused on revitalizing the Operation, and once it was stable, transitioning it to a new leader. I spent just over 12 months heading up the region and gained new insight into a different market.
I then moved into a Worldwide Business Operations position, reporting to the Serena CEO. My responsibilities have since expanded to include overseeing the Worldwide Renewals Business which accounts for 70% of the company’s revenue stream. More recently my responsibilities have expanded to include the APAC Operation, once again.
I am really enjoying my time at Serena. I have been given great opportunities by the company to expand my skills managing different areas of the business and operations around the world. The company has supported me in reaching career goals and provided the training and mentorship I needed to be successful. I have been with Serena for 10 years and have worked with a great group of people and have made good friends. The company has a “can do” attitude and the flexibility to ensure a strong balance between work and family life.
Peter Sianchuk - Senior Vice President, Global Customer Services
I joined Serena as part of the UK Customer Support team 21 years ago and found opportunities working with a wide range of customers, around the world. As an entire aside, this is also how I met my wife, from Barcelona. She was my “translator” (some could argue she still is!).
After two years, I was asked to build a European Support organization. During this period, I also managed our Pre-Sales and Consulting organizations as well as our EMEA Renewals business. After building an EMEA Support organization, I was promoted to Director of EMEA Support, and in true Serena style, I was then asked to build an APAC organization in Melbourne, Australia and Tokyo, Japan. It is amazing to be paid to visit such exotic locations and I still, to this day, appreciate it.
We built a tremendous Support organization spanning EMEA and APAC. A major positive aspect of working at Serena is that most, if not all, things are delivered as a “we”, allowing for little ego nonsense in our company. It is both the lack of ego and the great people I work with at Serena that have enticed me to stay with the company so long.
Opportunities are always available in Serena, and it wasn’t long before I was leading a global organization as Group Vice President Global Customer Experience & IT. I spend a lot of time and effort visiting customers, my teams, and also employees from other departments within Serena to ensure we are delivering a consistent level of customer service. Customers truly come first for Serena; nobody is more important to us than our customers.
I am now Senior Vice President of Customer Services, responsible for all customer interactions as well as helping build our North American Professional Services organization. I am also responsible for elements of our R&D organization. Working at Serena has always been fun. It is a very busy place, but every single person at every level in the company is approachable and is always looking out for our customers.
At Serena, we recognize how critical benefits are as a part of your Total Rewards Package.
Comprehensive healthcare coverage and wellness program help keep you healthy and happy.
Work/life balance is important. Our flexible work schedules, vacation and holiday programs allow you to spend time with family and friends to relax and refuel.
Our celebration-prone environment makes Serena FUN! We also love our food around here! With the never-ending beverage supply, healthy snacks, and quarterly lunch celebrations you never go hungry.
Serena is an Equal Employment Opportunity / Affirmative Action employer. We provide reasonable accommodation to allow all qualified individuals to participate in our hiring procedures. If you have any difficulty using our online process, and you need an accommodation, please e-mail us at firstname.lastname@example.org or phone 800-457-3736 to contact us directly about your interest in employment with Serena, and your needs.
Notice to Recruiters and Agencies regarding unsolicited resumes from external recruiters
At Serena we prefer to recruit candidates directly, rather than through a third party recruiter or agency. Do not submit or present your candidates (by email, fax, phone, mail, verbal referral or any other means) to Serena or any employee of Serena. In the case of candidates submitted or presented to Serena by a recruiter or agency without a signed agreement in place or without being solicited to work on a specific open requisition, Serena explicitly reserves the right to pursue and hire those unsolicited candidates without any financial obligation to the recruiter or agency.
We will only pay a fee for candidates submitted or presented after there is a signed recruiting agreement in place between Serena and the recruiter or agency; and the candidate is submitted for a specific requisition.
If you have a signed agreement with Serena to actively recruit for a given requisition please submit you candidates directly through your Serena staffing representative.