The IT service management is a competitive market and involves over 500 active SaaS and software vendors. To discover which vendors are the best of the best, Research in Action—an independent research and consulting company—created a list of the top 20 vendors in this field.
Discover how the top vendors are staying on top in a highly competitive field and where Serena—now Micro Focus—fits in.
This is a mature market, historically grown out of the combination of IT asset management and help desk tools. There are more than 500 active SaaS and software vendors generating around $12B in annual revenue. However, the overall importance of IT service management for the IT Service, application and operation management space as a whole, is still growing every year. In our 2015 trends survey, 11 out of the top 15 investment areas are part of IT service management.
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IT And Enterprise Service Management SaaS And Software: The Top 20 Vendors (2015) PDF - 30 pages