The IT service management is a competitive market and involves over 500 active SaaS and software vendors. To discover which vendors are the best of the best, Research in Action—an independent research and consulting company—created a list of the top 20 vendors in this field.

Request the report to learn:

  • Why 85% of enterprises are using ITIL (IT Infrastructure Library)
  • How ITIL will change over the next 5 years
  • What factors landed vendors on the list
  • Which companies are the best of the best and why
  • The market trends and how the top vendors have used them

Discover how the top vendors are staying on top in a highly competitive field and where Serena—now Micro Focus—fits in.


This is a mature market, historically grown out of the combination of IT asset management and help desk tools. There are more than 500 active SaaS and software vendors generating around $12B in annual revenue. However, the overall importance of IT service management for the IT Service, application and operation management space as a whole, is still growing every year. In our 2015 trends survey, 11 out of the top 15 investment areas are part of IT service management.

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IT And Enterprise Service Management SaaS And Software: The Top 20 Vendors (2015) PDF - 30 pages

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