Customer Quotes — Change Request Management

"We're much more productive as an IT department. We're handling more change requests without hiring additional staff."

"Managing change is critical. Without Change Request Management, we would not be able to meet Sarbanes-Oxley requirements."

"All approvals are synchronized with Change Request Management. The result is streamlined collaboration with no paperwork—all the development processes are automated and audited."

"It was getting harder and harder to keep up with customer demand. We decided on a change management system to help increase efficiency and ensure that no problems would fall through the cracks. Not only has communication improved, but Change Request Management has provided accountability and ownership for issues. It's been a fundamental part of our whole development process, driving projects to a quick and accurate resolution."

"We couldn't do what we're doing with Change Control right now were it not for Change Request Management. We saw the opportunity to involve our customers in helping us evolve and increase the services we provide to them—that's what the Change Control Process is all about, communication."