Introduction to Serena TeamTrack

In this demonstration, Serena Presales Engineers will show you how to use TeamTrack to automate and enforce your business processes in a complete solution for customer support centers. Topics covered include:

• How to allow users from outside your company to submit requests and have limited viewing privileges
• How to automatically publish to the built-in knowledgebase
• Cross-visibility between departments
• Reporting capabilities

See how TeamTrack's unique role-based views make usage easy. Watch as we use the graphical process designer to create and modify new processes, assign ownership, and build in escalations and safeguards – on-the-fly! We’ll show you how the standard reports and dashboards help you plan, allocate resources, balance workloads, and more.

Best of all, you can ask questions and learn from experts who have helped hundreds of companies gain better control over their processes.

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FREQUENCY OF DEMO

By appointment only

Anyone concerned with customer support processes, including:

• Support Managers
• Development Managers
• Project Managers
• QA Managers
• IT Operations Managers