Issue Tracking Software
Serena Issue and Defect Management automates the capture, routing, collaboration and resolution of issues and defects, ensuring that:
- Issues are efficiently captured and managed to resolution, saving money and minimizing risk.
- Development activities are coordinated across different people, teams, and systems in a fully automated, repeatable way. No more issues falling through the cracks.
- Everyone involved in a development project has the right information at the right time. Visibility into the process eliminates unproductive email threads and increases stakeholder satisfaction. Complete audit trails keep you in compliance with internal and external regulatory mandates.
Built for Modern Application Development
Unlike traditional tools that are little more than bug databases, Issue and Defect Management is built for today's globally distributed teams. With an enterprise-class workflow engine at its core, Issue and Defect Management goes far beyond simply tracking issues. Instead, it automates the entire issue management process, ensuring that no issue falls through the cracks.
Works the Way You Work
Are you tired of having to adapt your development processes to accommodate your development applications? Whether you are designing a defect process or modifying dashboard reports, you can easily configure the application to do what you want to do.
Battle Tested
Used by hundreds of thousands of software developers every day, Issue Tracking and Defect Management has been battle-tested by some of the largest development teams in the world. Its web-based user interface makes it easy to keep your development process running like a well-oiled machine-whether your team is in the same room or spread across the globe.
Plays Nicely With Other Systems
Want to connect your issue management flow to test cases in Quality Center or support cases from Salesforce.com? Need to see wiki content related to an issue? No problem. Using a visual designer you can easily connect to other systems and dynamically display content from other systems or web pages.