Customer Quotes — Issue and Defect Management

With Serena Issue and Defect Management, we've seen an 85 percent reduction in critical defects, amounting to $4 million in annual cost savings.

Issues and defect management at Lexmark using Serena's tools resulted in 70% increase in efficiency within first week of deployment, 62% cost savings and was deployed in 1/6 the time required by other considered alternatives. I ran the numbers past management and there was no contest, especially after the demo.

Issue and Defect Management is central to helping us meet our test goals. Using Issue and Defect Management, we can monitor incoming problem reports by severity and assign priorities to them in almost real time. That way, we can identify the most critical problems more easily and earlier in the process. It’s very easy to model a process with Issue and Defect Management, and that's enabled us to track our testing process with much more depth and timeliness than we ever could before.

Engineers specifically tell other employees that for an issue to be addressed, it must be submitted through Issue and Defect Management because they can’t keep track of anything outside of it. Issue and Defect Management is the critical path for everything we do in our company. Issue and Defect Management is completely ingrained in the way we work.