Serena ALM Process Management Applications

Serena ALM Process Management applications streamline and coordinate ALM processes and other related IT processes—across cubicles or continents. Easily implemented, they directly help organizations increase quality, gain speed, and lower costs.

Application Release Management

Serena Application Release Management streamlines the entire release management process, from initial change request through production deployment. Application Release Management coordinates release activities across different groups (such as applications development, IT operations, and business units), and across distributed and mainframe development systems.

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Issue and Defect Management

Serena Issue and Defect Management manages the capture, routing, collaboration, and resolution of issues and defects. Based on an easily-configured process, Issue and Defect Management ensures that issues are always routed to the right people, groups, or systems, ensuring that issues don't fall through the cracks.

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Incident and Escalation Management

Incident and Escalation Management provides end-to-end management of incidents (or trouble tickets), including the seamless escalation of incidents from the service desk into applications development.

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Change Request Management

Change Request Management captures change requests (via web forms or other systems) and routes them through the appropriate approval and change management process.

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