Full Traceability with Development Process Management
- Multiple SCM tools your reality?
- Can't compare metrics across projects?
- Requests falling through the cracks?
It's time to unify your development management processes
Serena Development Process Management applications provide you with everything you need to manage development across teams and the various SCM repositories they use. Whether you're distributed across the globe or across the hall, working with mixed methodologies or different version control tools, Serena's development process management applications make it easy to manage your changes from request through release.
Which solution is right for you?
Serena has different development process management applications for different needs. This simple guide will help you find the right tool for your need.
Change Request Management
Whether you need to track changes for a single project or manage an enterprise-wide change advisory board (CAB), we suggest Change Request Management. With Change Request Mangement all requests are captured and routed to the appropriate people for approval and execution, regardless of the development tools being used. Change Request Management ensures provides traceability through the entire change process.
Learn more about Change Request Management »
Incident and Escalation Management
If you need to categorize, route and track incidents and problems from capture through resolution, we recommend Incident and Escalation Management. With full traceability and custom work-week calendars Incident and Escalation Management makes it possible to automate the flow of critical incidents so you can meet your SLAs.
Learn more about Incident and Escalation Management »
Issue and Defect Management
If you are using PVCS, Dimensions Express, Perforce, ClearCase, Subversion, or other tools to manage your source code, then Serena's Issue and
Defect Management is the perfect complement, providing best-of-class Issue Management in any environment.
Learn more about Issue and Defect Management »
No one provides better development process management than Serena, including:
Unified Process
Every development team needs to manage incidents, changes, and bugs, but they don't all manage them the same way. Serena's Development Process Management applications give you the flexibility you need to easily customize your process to fit the way you work, with the dev tools you already use — no need to change how you work to fit the application.
Full Integration with Version Control
Most organizations have a mix of SCM tools, where each team uses the right development tools for them. Whether you use Subversion, Dimensions, ClearCase or any mix of the myriad application development tools, Development Process Management makes it possible to integrate a unified set of development processes across your organization giving you consistent metrics and full traceability across change.
Traceability
From audits to code regressions, hunting down the history of an item across development tools can be frustrating and time consuming. Serena's Development Management applications give you easy access to the life cycle of all requests, making reporting a breeze, regardless if it's a root-cause analysis or preparation for a SOX audit.
Visibility
Don't get blind-sided. With development process improvement you always have insight into the status of incidents, issues and changes. Our applications allow you to track and display information such as find and fix ratios, status updates, development risks and more. Plus, e-mail notifications keep stakeholders informed of changes to any item.