Issue & Defect Management Software
Issue & Defect Management is a core process in every IT Department. Business Mashups allow you to automate nearly every aspect of this process, while also providing enforcement, accountability, and a complete audit trail.
Automation
Improving productivity is essential for IT to keep up with the workload, and automation is one of the quickest and easiest ways to do this. Business Mashups allow you to automate issue routing, ownership, data collection, issue escalation, and much more. Learn more about automating your process »
Enforcement
Enforcing your process means users can’t bypass it and they can’t take short cuts. It means users must give you the information you need or the issue can’t progress to the next step. It also means that your process is repeatable and auditable, making it easier to identify bottlenecks and other inefficiencies so that they can be corrected.
Accountability
Issues will never fall through the cracks again! Business Mashups applies the concept of ownership throughout the Issue & Defect Management process so that there is clear responsibility for an issue at every stage of its lifecycle. Use our simple reports to see – in real time – who is responsible for which issues. You can even have issues automatically re-assigned to another owner if the issue sits untouched for too long.
Audit Trail
Business Mashups automatically records every action that is taken on an issue, including who made a change and when the change was made, even if the change was made via a system interaction. This makes it easy to determine what the lifecycle is for each and every issue. Come audit time, instead of taking weeks to collect and organize data, you take minutes to run the appropriate reports.
Want to see more? Then download our FREE Issue & Defect Management Mashup to get a head start. If you don’t already have Business Mashups, then register for our FREE 30-day trial and try out this or any other process application on our servers.
