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Tracking Issues and Defects with Serena TeamTrack Overview

Overview

Dates/Times
The Seminar will last approximately 30 minutes

  • 16 November - Friday - 10.30 GMT
  • 19 November - Monday - 09.30 GMT

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Effective management of issues and defects through their lifecycle is key to ensuring application quality and reliability. With users, testers and developers all involved in the identification and resolution of defects it’s critical to have a robust process in place to ensure they are resolved promptly and are incorporated into all future releases.

During this session we’ll explore how you can implement a centralised, automated process to quickly and easily track and manage issues and defects with an automatic audit trail that enforces ownership and accountability, building in escalations and safeguards and giving full visibility at all stages.

Join us to discover how you can use TeamTrack, Serena’s fully customisable, web-based, graphical issue and defect management tool to:

  • prioritise issues or defects
  • trace the issue or defect through its lifecycle to resolution
  • automatically assign defects or issues to individuals or teams
  • produce a wide variety of useful reports, for example new defect arrival rates