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Survey Says Siloed IT Organizations Demand Better Coordinated Software Change Management Tools and ProcessesAutomated Workflows Can Reduce IT Budgets Up to 25 PercentSAN MATEO, Calif. — April 11, 2007 — Serena Software, Inc. today announced the results of a North American survey of IT decision-makers conducted in the summer of 2006. The commissioned study, conducted by Forrester Consulting on behalf of Serena Software, interviewed 102 firms with more than $500 million in annual revenues to determine the state of software change management (SCM) practices in enterprise IT organizations. The study concluded that siloed IT organizations are demanding better mechanisms for coordinating change across the enterprise. The report further concluded it is critical that companies take the necessary steps to build a business case, examine current practices, and implement new processes and enforcement methods to achieve the benefits of effective enterprise-wide SCM. According to the report, “While the majority of enterprises have implemented basic software change management processes, these processes fall down in the face of the increased complexity of today’s business and IT environments. Truly effective and efficient software change management will require better coordination of change across geographic, organizational, functional, and technological silos in the IT organization.” The study titled, “The Challenges of Software Change Management in Today’s Siloed IT Organizations,” examines the obstacles to successful software change management, as well as the benefits enterprises can accrue by overcoming these obstacles. There is wide agreement on the positive impact and substantial ROI of improvements in software change management practices, according to the survey. Respondents believe that better change management processes result in:
Respondents also cited benefits like “less rework,” “more predictability,” “better understanding of the status of projects,” “better compliance,” and “improved customer satisfaction.” On average, respondents that do not have tools in place expect that they could reduce their overall IT budget by 5 percent by adopting tools to automate software change management workflow, with some respondents citing expected reductions as high as 25 percent. “The results of the survey have made it clear that most enterprises today are not adequately prepared to deal with the forces of IT and business change,” said Kevin Parker, vice president of market development, Serena Software. “The majority of respondents communicated that a lack of software change management processes causes problems in critical areas. Businesses can easily avoid these hurdles by putting in place an effective application lifecycle solution that bridges silos so all internal constituents, IT and business, are working together toward the same successes.” Forrester analyst Carey Schwaber and Serena’s Kevin Parker discuss the study’s findings during a Web seminar, which is available at /company/news/Events/Forrester-ALM.asp. The research is also available at /company/news/Events/hm-analyst1-reg.asp. About Serena Software, Inc. Change Governance is a trademark of Serena Software, Inc. All other products or company names are used for identification purposes only, and may be trademarks of their respective owners. Copyright © 2007 SERENA Software, Inc. All Rights Reserved. |
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