The Value of Change Management
More than Meets the Eye
A case study from the Robert Frances Group
RFG believes enterprises typically underestimate the value of change management in the lifecycle of software applications. Many enterprises have little or no repeatable processes in place, and often use only rudimentary tools before embracing the concept of process-oriented enterprise change management (ECM). This white paper is an independent assessment of the value of change management as discovered amongst selected Serena Software, Inc. clients.
Full Story (PDF)»
Beta Systems
A case study from the Robert Frances Group
"BETA Systems gained significant business benefit and cost savings from implementing Serena ChangeMan. The solution helped enable growth of the business without adding staff for ECM. In addition, downtime was reduced significantly, leading to a savings that RFG estimates at $1.4 million per month." – RFG Report
Full Story (PDF)»
Watkins Motor Lines, Inc.
The Value of Change Management
A case study from the Robert Frances Group
Watkins Motor Lines gained significant business benefit and cost savings from implementing Serena ChangeMan. By moving from a variety of disconnected solutions to the Serena cross platform approach, Watkins Motor Lines experienced savings almost immediately through fewer downtime hours, improved staff productivity, and other time and CPU savings.
Full Story (PDF)»
CMM certification and ITIL Implementation Using ChangeMan
Santander Banespa
With the objective of constantly generating competitive points of difference that reflect directly upon the quality of the services provided, Banco Santander is constantly investing in Technology and in improving its business processes. As a concrete example, we can cite its CMM certification and the implementation of ITIL, which redound directly in terms of increased security and reliability for the Bank's business.
Full Story (PDF)»
