Incident and Escalation Management — Deployment Options
Flexibility To Meet Your Incident Management Needs
Serena makes it easy to get started effectively managing your incidents and escalations. Incident and Escalation Management is offered both as an on demand service and for traditional on premise deployments. With Serena On Demand we take care of the infrastructure. There's no hardware to install. We manage your Incident and Escalation Management environment in world-class data centers. With no software or hardware to maintain, you can put your entire focus on your business.
On Demand
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On Premise
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Note: features differ by deployment method. Contact a Serena representative to determine which deployment method is best for you.