Capabilities — Change Request Management

Change Request Capture

CRs can be captured via web forms or from other systems.

Change Request Capture

Change Request Routing

CRs flow through an easily-customized process.

Change Request Routing

Web-Based End-User Clients

CRs are managed through a simple web-based UI.

Web-Based End-User Clients

Reporting

Reports show status, trends, and areas of risk.

Change Request Reporting

User- and Role-Based Configuration

Users see only the information they should see.

User and Role based Configuration

Forms Design

Designing input and display forms is completely WYSIWYG.

Forms Design for Change Request Management

Process Design

Creating or modifying processes is as simple as drag and drop.

Change Request Process Design

Data Design

Determining data to collect is a point-and-click task.

Change Request Data Design

Compliance and Audit

Audit logs and electronic signatures help you be compliant.

Compliance and Audit

Process Mashups

Connecting to other process and systems is simpler than ever.

Process Mashups for Change Requests

Security and Administration

Granular administration keeps data safe and makes administration easy.

Security and Administration

Rich Interface Mashups

Dynamically display information from other systems.

Rich Interface Mashups

Notifications

Configurable notifications ensure that everyone involved has the latest issue status.

Integrations

Change Request Management is integrated with many popular development tools, including HP Quality Center and Serena Dimensions. A full Web Services API and visual orchestration capabilities are also available for integrations.
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