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Serena Software Boosts Commitment to Customer Service Excellence with Seasoned Industry Executive AppointmentsSan Mateo, CA – January 9, 2006 – Serena Software, Inc. (Nasdaq: SRNA), the leader in Change Governanceâ„¢, today announced the appointment of David Canelis as vice president of professional services and the promotion of Peter Sianchuk to the company's vice president of worldwide customer support. Mr. Canelis will lead Serena's professional services organization in the Americas and will be responsible for the growth of the services business. Mr. Sianchuk will oversee Serena's customer support organization and will be responsible for developing strategies and programs to achieve the highest level of customer support and satisfaction across all regions. "Serena's success is in large part due to strong customer loyalty derived from leading technology and outstanding services and support," said Evan Ellis, chief operating officer of Serena Software. "As companies recognize the need for implementing Change Governance within their organizations, Serena is responding with mission-critical global support, training and professional services to help them address people, processes, and technology in an overarching strategy. Under the leadership of David and Peter, we are confident we will continue our track record of helping customers profit from change." Mr. Canelis brings more than 23 years of cross-functional experience growing professional services and training organizations. Most recently, he served as vice president of worldwide services at Qlusters, a leading software provider in datacenter operations management. Prior to Qlusters, he spent four years at Oblix, Inc., where he served as vice president of services and oversaw the company's professional services, customer support and training organizations. Previously, he was senior director of support services for Oracle's Northwest U.S. region, where he managed three different service lines for a $120 million business division. Mr. Canelis has also held senior management and technical positions at Gupta Corp., CRI Inc., Atherton Technology, Apollo Computer and Ford Aerospace. He earned his bachelor's degree in Computer Science and Mathematics from California State University at Hayward and has a master’s degree in Business Administration from Santa Clara University. With more than 16 years of experience, Mr. Sianchuk brings a wealth of knowledge from a history of leading successful customer service organizations in the software industry. Most recently, he served as senior director of support at Serena, where he was instrumental in managing support services for Serena's global customer base. Mr. Sianchuk joined Serena following the acquisition of Merant, where he served as director of EMEA and APAC support and then as vice president of worldwide customer support. During his tenure at Merant, Mr. Sianchuk built the company's customer service organization in Asia Pacific and expanded support operations in Europe. Prior to Merant, Mr. Sianchuk spent five years at Intersolv, where he held several positions including support engineer, consultant and manager for both regional and centralized support functions. Mr. Sianchuk began his career as a mainframe developer and systems analyst. He holds an honors degree in Computer Engineering from the University of Teesside, Teesside, UK. About Serena Serena is a registered trademark of SERENA Software, Inc. Change Governance is a trademark of SERENA Software, Inc. All other products or company names are used for identification purposes only, and may be trademarks of their respective owners. Copyright © 2006 SERENA Software, Inc. All Rights Reserved |
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