A CHANGE GOVERNANCE APPROACH
When
On Demand
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Overview
You need to align IT to your business, providing regulatory compliance and, on top of that, offer great value for the business. Let us help you!
Come to a one-hour information-packed webinar where you’ll learn how CIOs and other IT professionals are increasing service quality, decreasing costs and mitigating risk through the use of the IT Infrastructure Library (ITIL) Framework.
Discover how to:
- Improve visibility and communication for IT and Business Management
- Ensure accountability and compliance with change process and policy
- Increase the effectiveness and efficiency of IT Service Management
- Take a pragmatic and manageable approach to implement a CMDB
- Understand the potential impact of changes to avoid service disruption
- Provide more proactive and business-focused IT Service Delivery
The growing popularity and maturity of the ITIL Framework are driving organizations to assess their own needs in order to begin an ITIL initiative. The challenge often becomes where to begin? Change Dynamics and Serena Software offer the solution – IT Symphony.
You will learn about a straight-forward way to implement an ITIL-aligned best practice Change Governance solution with an integrated Configuration Management DataBase (CMDB). This powerful combination enables IT to enforce and report on all change processes for both the Infrastructure and Application Development teams, as well as to provide proactive impact analysis. Organizations can thereby reduce risk, increase effectiveness and help ensure compliance with Sarbanes-Oxley Section 404.
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AGENDA
- Welcome — Randy Hawkins, Director of Worldwide Partner Marketing, Serena.
- Overview—Dan Davis, CEO, Change Dynamics
- Demo of IT Symphony—Tom Danfourth, Systems Engineer, Change Dynamics
- Customer Story—Carina Ferrel, VP of IT, Serena
- Q&A
SPONSORED BY:
Serena Software, Inc. and Change Dynamics |
