Serena Blog

woman in windowMost of the time change can be so gradual that we don’t notice the creep until the problem is critical.  In the mainframe world we submit batch jobs for this and that all day long, but over night we have windows of time dedicated to large specific chunks of work.  There’s a backup/archive window, a synchronization window, a nightly processing window, and the good old online-is-down window.  The trouble comes when one window becomes tight and then starts to affect the other one processing.  For instance: If your nightly batch window has a problem or runs over, then those offshore

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Tags: IOO, Mainframe


Don’t miss this upcoming webcast next week on Wednesday, April 27 at 11:00 am EST:  DevOps – Development and Operations Working Together to Eliminate the Release Backlog.  I’m teaming up with Forrester Research, Inc. senior analyst Glenn O’Donnell to explore the value of release management technology, including release automation.  We’ll show you how to deploy applications more often, with more changes, and with fewer failures, to help solve the common challenge Development and Operations face – instituting new applications and changes to existing applications to grow the business faster and stronger.

I got a sneak peak at Glenn’s part of the presentation.  I’m

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stethoscopeI’ve been on the road meeting and talking to Serena customers.  It’s always great to get first-hand feedback from actual users of our solutions.  What’s even better is when you find out how we’ve helped a customer solve some major application development challenges.  I recently visited one of the largest healthcare companies in the United States.  Their business is to work with their customer base of corporations, consumers, pharmacists and nurses and help them manage billions of prescriptions, medical claims and clinical visits each year.  You can only imagine how robust

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Service management systems are IT’s on-line face to the business.  Sure, enterprise apps and personal productivity tools may be how users get their jobs done.  But when that guy in sales or woman in marketing has a problem or needs

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xChange 2011 is Serena’s Global User Conference and will be held at the MGM Grand Hotel in Las Vegas, Nevada from September 19-21.  And we want you to be our guest!  We are accepting ideas for presentations you would like to give at the conference and, if selected, you’ll receive a free pass worth $1,995.

Serena customers cover vast types of businesses, hundreds of integrated applications and thousands of use case experiences. We’d like to share a few of them with everyone. Tell us about your business requirements and share how Serena Software was able to meet those needs. Tell us about your journey and how your business has changed because of the implementation of Serena Software solutions.

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Tuesday’s Federal User Group meeting at the Reagan Building in Washington DC proved a great success.  A couple of hundred users congregated to share tips, and to hear from Serena, Gartner and each other.

It was inspiring!  Civilian agencies and military branches alike are doing terrific things with their Serena software.  Developing apps faster, releasing them quickly and with high quality, and doing more with less.  That last is important around the world right now, but especially so in the halls of government.  It was heartening to see that Serena customers are part of the solution to this challenging budget situation.

Keep an eye out for a press release next week detailing the event,

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A product I originally created in 1980 celebrates its 30th anniversary today. Comparex remains the most powerful tool on the market for comparing data, text and directory files for the mainframe. With thousands of licenses in production at large sites around the world, Comparex is quite simply the best solution for mainframe data comparison, making it the comparison ‘tool of choice’ for discovering errors, increasing productivity, reducing development costs and shortening deployment times for mainframe development teams. As the creator of Comparex, it thrills me that not only do customers continue to depend on it but that the company I founded continues to add new features for modern workloads.

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Girl with headsetI had the same question. I was on hiatus after working for BMC for a couple of years. I had been toying with the idea of striking out on my own when a conversation with someone I respected from my days at Global 360, a BPM company, piqued my interest. “At least meet with the folks at Serena and hear what they have to say.” I did. And here’s why I decided to take on the reigns of the IT Service Management (ITSM) business at Serena six months ago:

  1. 2000 customers that absolutely love the flexibility of Serena Business Manager (SBM), the company’s BPM solution. With SBM

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ConductressIn the past three parts we have looked at Why (part 1), What (parts 2a and 2b) and How (parts 3a and Read More



Forrester logoHow would you rate your company’s release management process?  Are you in need of ideas to improve release flow and drive efficiency?  Do you want more release visibility and speed?  If you’re nodding your head, then keep reading.  Serena recently hosted a webinar entitled Five Ways to Streamline Release Management.  We featured independent research firm Forrester Research, Inc. principal analyst Jeffrey S. Hammond, who is a leading

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Technical blog posts