Serena Blog

HOT Finalist logoI am thrilled to report that two Serena solutions have been named finalists for the prestigious 2012 Network Products Guide Best Products Awards:

  • Serena Service Manager for the IT Products and Services for Service Delivery category;
  • Serena Release Manager for the Application Delivery category.

Winners

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We’re just a few weeks away from publishing our ALM research survey based on almost 1000 IT professionals. One thing that’s clear: when it comes to understanding what’s going on across IT, IT is often in the dark. Customers tell me the same thing: they have good tools especially in development, but when it comes to gaining insight across all their IT processes, they face massive challenges. Different platforms, expensive “heavyweight” Business Intelligence tools, localized processes. IT doesn’t need more Business Intelligence – IT needs IT Intelligence!

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Episode four of the popular docudrama Doug Serena, CIO airs on Monday, April 2nd, continuing the case study of an intrepid IT leadership team’s quest to transform their company from endangered to dominating.

In episode three, the point was driven home that the fate of not only Doug’s team, but also the entire company hinges on the success of the release of the Millennium application. This knowledge has Brad even more on edge about Doug’s abilities as CIO, though he does make time to spy in

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I recently had the pleasure of attending a series of Malcolm Fry-led seminars on the Power of Metrics, conducted in conjunction with the Help Desk Institute, or HDI for short.  Malcolm never fails to both educate and entertain, which is a rare combination in the technology world (even rarer with the passing of Steve Jobs).  In this seminar, Malcolm talked about how we are all measured, from the time we are born (how much did we weigh?) until the time we die (how old were we?).  The same is even truer in the business world.  In the Help

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Serena on YouTubeToday we kick off the latest Serena Twitter contest!

We launched the Doug Serena, CIO web miniseries a couple of weeks ago and it’s already a big YouTube success. To add to the fun, we decided to kick off a related Twitter contest. This scavenger hunt-style trivia contest offers @DougSerenaCIO Twitter followers a chance to win Starbucks Cards

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Episode three of the popular docudrama Doug Serena, CIO airs on Monday, March 26th, continuing the case study of an intrepid IT leadership team’s quest to transform their company from endangered to dominating.

In episode two, we learned how a potential hurdle was crossed when Doug’s earlier decision to Orchestrate IT helped solve what could have been a project-killing operational issue. In addition, we saw how Read More



I am happy to report that Serena was named Champion in the category of Agile ALM by leading research firm, Info-Tech in its most recent Vendor Landscape Report. This accomplishment dovetails nicely with our recent Pink Elephant ITIL Innovation of the Year Award (Please see our blog, Pink Reflections for more on this) because we’ve now been recognized in the past two weeks for both our ITSM and our agile development technologies. Serena’s Orchestrated IT vision is all about automating, controlling and instrumenting the most important application development and operations processes to deliver true DevOps. 

The Info-Tech Research

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On Monday, March 19th, episode two of the docudrama Doug Serena, CIO airs, continuing the story of CIO extraordinaire Doug Serena and his team’s efforts to save the insurance brokerage firm Qlarius from going under. Doug Serena, CIO is a hero’s journey through major business challenges, setbacks and personal frustrations to the promised land of boardroom-level business success.  

The miniseries includes five 5-minute webisodes, viewable here at Read More



Orchestrated ITWe are formally launching our vision of Read More



What does a CIO experience in the boardroom?  How does an IT senior leadership team rally to address a major business challenge?  How do IT management systems support IT success?  Finally, what pressures do hard-edged executives bring to bear on the CIO? 

We created the new web miniseries “Doug Serena, CIO” to answer these questions and to show the benefit of orchestrating IT.  It’s a hero’s journey through major business challenges, setbacks and personal frustrations to the Promised Land of boardroom-level business success. 

It was fun to bring this

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Technical blog posts