Serena Blog

Serena had a great turnout for the Mainframe xChange12 breakout sessions and the “xChange Again” webcast on October 4.  At xChange, our customers had many questions about the future of the mainframe.  In many respects, we are at the greatest crossroads in the history of the mainframe.  Three points were loud and clear from our customers.

1. Our customers are doing more with less.

With downsizing, mergers and acquisitions, and corporate restructuring, we have customers who now have only 2 or 3 ChangeMan ZMF administrators versus the 8

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The “7 Deadly Sins of Managing IT Demand” are undermining business satisfaction with IT. They’re the reason why IT struggles fulfilling business demands and answering some key questions from the business:

  • What’s the status of my requests?
  • Why can’t IT

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Baseball and bat on the grassTo paraphrase a line in the movie Field of Dreams, “What does IT have to do with baseball?”

Perhaps a lot more than you think.

Last weekend, I watched a more recent Academy

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I am thrilled to announce Serena has been named a Leader by Forrester Research in its latest Wave ALM Report! This is a great accomplishment, as Forrester is one of the premier technology analyst firms in the world. Serena was recognized for its unique Orchestrated ALM offering, strategy and market presence and, even better, Serena scored a perfect five out of five for our integration and customization capabilities.

Here are some of the key excerpts from the Wave ALM

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We’re thrilled to have Serena executives deliver upcoming presentations on both Dev and Ops topics. Our resident Release Management expert Jeff Westenhaver is set to speak on Oct. 26 at 9 a.m. PT via WebEx in the Software Systems Best Practices eConference. Jeff will be presenting on best practices for application release management and covering success from development through quality assurance and into production. Tune in to hear Jeff’s presentation by registering Read More

UP-START Cloud Computing Awards - Vote for Serena!This has been an exceptional year for industry recognition of Serena Software. So far we’ve walked away with awards from SD Times, Network Product Guide and the Tech Awards Circle. All this in addition to being named Innovator of the Year by Pink Elephant!

We’re looking to keep the momentum going with the “Best Hybrid Cloud Solution,” one of the 2012 UP-START Cloud Computing Awards. The 2012 UP-START Cloud Awards recognize

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Agile2012 Survey InfographicAnother survey, another clear sign that IT needs to focus on the entire IT lifecycle in order to be more successful. Earlier this year, we surveyed about 1000 IT

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I just returned from an extended trip to Australia and Asia.  I had the privilege of meeting with a number of customers, thanks to our local account teams.  It was almost the corporate equivalent of speed dating, but you could say that we’re already “engaged” with these customers, ha-ha.

Service Catalog was a hot topic.  The majority of customers were planning rollouts over the next 12 to 18 months.  Almost all had plans to go far beyond a traditional IT-centric catalog, and also include other services such as facilities, HR, legal and accounting functions.  And that’s how it should be.  For catalogs to be adopted, they truly need to be a one stop shop.  IT is just one group that supports

Read More is the #1 online rental search destination and the way they stay #1 is with high velocity product releases and deployments.  Matt Stratton of recently lit up xChange12, Serena’s global user conference, with their success story.‘s technology teams were doing two-week sprints but found that releases needed to be managed better and automation was a must.  According to Matt Stratton, Director of Technology Operations at

In our business, we can’t afford to have

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I’m very pleased to let you know that Serena has been recognized by leading research firm, Enterprise Management Associates, as the “Most Complete Solution for Next Generation IT Management (NGITM).”  This impressive endorsement was recently announced in the EMA Radar Report.

According to EMA: “There was virtually no aspect of NGITM functionality left unaddressed by Serena. While of recent vintage, its ITSM coverage includes full support for Change, Incident, and Service Catalog. Consistent with its origins, project portfolio and execution are both fully supported, and its support for requirements management is without peer in this report – few other vendors have a dedicated module for this, and

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Technical blog posts