I’ve just spent an amazing week in London. I already had high hopes for this trip having been to Read More
Running global Support and IT organizations brings many challenges on a daily basis; not only technical ones but also communication challenges among my teams, other teams within Serena, and, of course, our customers.
I hope that you would expect Serena to use our own technology internally and you would be right. Serena Support are extensive users of Serena Business Manager (SBM) throughout our various processes.
When a customer works with Support and we identify an issue as being either a bug or enhancement request, we let SBM take over the management and tracking of issues.
Last week I attended FlowCon in San Francisco. Unlike DevOpsDays and Velocity conferences that I have been to FlowCon had an enterprise focus. Early on in the conference there was a presentation by a typical DevOps poster child. I had a sinking feeling, was I just going to sit through another presentation about all of the cool stuff that is done in Silicon Valley does but doesn’t resonate in the enterprise? Read More
I’m often asked by customers how they can best modernize their software development practices. After all, many organizations are under increasing pressure to respond to their business or customer needs faster, while delivering with higher quality to on-premise, virtualized and increasing cloudRead More