Archive for the ‘Serena’ Category

make.things.betterWe have discussed in previous blog posts the many issues and challenges facing large enterprise IT as it tries to satisfy the demands of the business. The marketplace in this digital economy is rapidly driving business requirements that traditional software practices can’t keep up with.  Today, software is a critical part of business success and the current software practices in most large enterprises cannot react and respond fast enough to add value to the business.

So how do IT executives lead and drive change to deliver the

Tags: Serena

I am delighted to announce that Serena Software has earned the 2015 Omega NorthFace ScoreBoard Award℠ for achieving excellence in customer satisfaction in the area of Customer Support.

This is the ninth time Serena has won this award and reflects the strong commitment that Serena Support has to customer success. Not only is this a measure of the Support organisation but also of the entire Serena organisation as we work closely with our customers, across all departments. The

The 2016 Federal User Group meeting will be held on Tuesday and Wednesday April 5th and 6th, 2016. Once again we will be at the wonderful Newseum on Pennsylvania Ave a few steps from the Capital Building. You can register today, there is no cost to attend this event and lunch is included.

Here’s the agenda:

Tuesday, 5th 08:00 am to 5:00 pm – innovation

SBM App Winners Blog post imageWe recently closed the SBM App-A-Thon contest and would like to thank each and every one of the contest participants, and in particular those that contributed a process application, form extension or plug-in. Thank you!

It is our pleasure to announce

Tags: SBM, Serena

DevOps bubbleDevOps is not restricted to platforms that are more modern. Many DevOps teams own the responsibility of mainframe deployments as much as they own the non-mainframe ones. Releasing software safely

Tags: Serena

Large enterprises are under pressure from the marketplace to increase business agility. Failing to do so, could impact market share, competitiveness and financial stability. This translates into delivering higher quality software faster. But the complexity of large enterprise IT produces many challenges. Enterprise IT often supports hundreds of applications across different types of systems that are developed using different methodologies by geographically dispersed teams. There is no single delivery pipeline or release process, there are many, often operating at different speeds from manual to automated, and all operating under a mandate of regulatory compliance.

Gartner recommends that these enterprises take

During the holiday season, oftentimes people get so busy and distracted with our million and one things to do on our lists, we forget to stop and think about the less fortunate. This year I wanted to team together with all Serena employees to make a real and transparent difference. To unite in helping to build a home for a family in need.

We accomplished this through the charity organization, New Story, who funds life-saving homes, turning tent slums into sustainable communities for families living

As enterprise IT begins to adopt DevOps practices, questions and issues emerge about how to best implement the culture, process, and tools to deliver on the promises of faster business innovation at a lower cost. How do you transform the current state? The Enterprise IT landscape is complex, sophisticated, dynamic, and frequently chaotic. Unlike Internet startups, you are dealing with a large, diverse set of heterogeneous infrastructures glued together across many teams and locations that use many different tools and processes to develop and deploy software.

Peer Review

Much is being written about, found and reported on the Volkswagen AG emissions scandal. As a long time practitioner of software change and configuration management practices, events such as these become teaching moments from which we can all learn.

An average vehicle today contains around 60 microprocessors to run electric content – four times as many as a decade ago. More than 10 million lines of software code run a typical vehicle’s sophisticated


We are delighted to have been recognized as a leader in Enterprise Service Management in Research In Action Selection Matrix.

Of particular note,