Archive for the ‘Serena’ Category

As most of you know, a security flaw has been discovered in the popular OpenSSL cryptographic software library that is used by up to two thirds of the internet. There is no evidence that Serena or your data has been compromised in any way. More information is available on the OpenSSL website at https://www.openssl.org/, where you can read their security advisory.

Our engineering team has analyzed Serena Business Manager, Dimensions CM, Dimensions RM, PVCS Version Manager, ChangeMan DS and our Mainframe products and have determined they are not at risk.

In order to further protect our On-Demand customers, we re-applied all SSL certificates and updated

Tags: Serena


The annual DefenceIT conference concluded this week at the Defence Academy in the UK. More than 250 uniformed and civilian technology leaders gathered to talk about the intersection of business solutions and battlespace technology needs.

Defence spending reductions and the prospect of no active engagements beyond December 2014 are reshaping priorities in the UK Ministry of Defence. This is leading to rebrigading (reallocating brigades resources into fewer organizational units) which has the most immediate impact on the armed forces. However this has the



I am proud and excited to announce that Serena Software has earned the 2013 Omega NorthFace ScoreBoard Award℠ for achieving excellence in customer satisfaction in the area of Customer Support.

This is particularly rewarding because the feedback and ratings are based solely on a random selection of our customers around the world, throughout the year. Not only did Serena earn this award last year but this marks the seventh year that we have earned this high



The picture to the right just about sums up how the HGGC and Serena teams and I were feeling right after we announced the ownership change at Serena Software – sheer excitement for what’s to come.  As you may have read earlier in the week in a press release, private equity firm HGGC and I have partnered to acquire Serena.  The deal brings me full circle.

I founded Serena Consulting in 1980 with the express purpose of being a contract



I am pleased to announce that Serena has entered into a definitive agreement to transition the ownership of the company to a partnership of HGGC and Serena founder Doug Troxel. HGGC is a California-based private equity firm that focuses on investing in mid-market technology companies with strong technology, revenue and customers. They have an outstanding record of helping businesses reach their full growth potential.

Doug Troxel will continue as a board member and HGGC’s CEO and co-founder Rich Lawson will join as Chairman. I am excited to





DevOps bubbleI’ve just spent an amazing week in London. I already had high hopes for this trip having been to DevOpsDays London earlier this year but I didn’t expect to be blown away by the events.

Attendees at both events were from all over Europe. I’m used to meeting people from different cultures and backgrounds at events in the USA but this was on a totally different scale.

As to be expected, culture and process were



Running global Support and IT organizations brings many challenges on a daily basis; not only technical ones but also communication challenges among my teams, other teams within Serena, and, of course, our customers.

I hope that you would expect Serena to use our own technology internally and you would be right. Serena Support are extensive users of Serena Business Manager (SBM) throughout our various processes.

When a customer works with Support and we identify an issue as being either a bug or enhancement request, we let SBM take over the management and tracking of issues.

Tags: ALM, SBM, Serena


Recycled bottles greenhouseLike many professionals in the workplace, I struggle to find the extra hour in the day just to “get it all done.”  The thought of service to my community does cross my mind, especially when there are so many areas that need attention.  But when, how?  Basically, I need to roll up my sleeves and dig in, just like the Serena St. Albans, UK office did.  My heart warmed when I heard about the team volunteering to help out at the Watling View School

Tags: Serena


I’m proud to announce that we have delivered ChangeMan SSM 8.4!

ChangeMan System Software Manager (SSM) 8.4 contains many improvements that are part of our continuing program to enhance usability and maintain z/OS currency. Changes include:

      • Compatibility with z/OS 2.1
      • SMP/E Installation Option
        • ChangeMan SSM 8.4 can be installed with IBM’s SMP/E method as well as the non-SMP/E (IEBCOPY) method of installing