I’ve just spent an amazing week in London. I already had high hopes for this trip having been to DevOpsDays London earlier this year but I didn’t expect to be blown away by the events.
Attendees at both events were from all over Europe. I’m used to meeting people from different cultures and backgrounds at events in the USA but this was on a totally different scale.
As to be expected, culture and process were
Running global Support and IT organizations brings many challenges on a daily basis; not only technical ones but also communication challenges among my teams, other teams within Serena, and, of course, our customers.
I hope that you would expect Serena to use our own technology internally and you would be right. Serena Support are extensive users of Serena Business Manager (SBM) throughout our various processes.
When a customer works with Support and we identify an issue as being either a bug or enhancement request, we let SBM take over the management and tracking of issues.
Like many professionals in the workplace, I struggle to find the extra hour in the day just to “get it all done.” The thought of service to my community does cross my mind, especially when there are so many areas that need attention. But when, how? Basically, I need to roll up my sleeves and dig in, just like the Serena St. Albans, UK office did. My heart warmed when I heard about the team volunteering to help out at the Watling View School
I’m proud to announce that we have delivered ChangeMan SSM 8.4!
ChangeMan System Software Manager (SSM) 8.4 contains many improvements that are part of our continuing program to enhance usability and maintain z/OS currency. Changes include:
I am on my way back from DevOpsDays Atlanta. It was the first DevOpsDays event in Atlanta and most of the attendees had never been to a DevOpsDays before. As Serena is supportive of the DevOpsDays events I’ve been to a fair few now and I was starting to see the same faces and topics over and over.
1. Top of the list was the reception that the Dimensions CM preview received. You can sign up for the preview program here. The
I confess that I had no idea what a Fitbit was until my coworkers raved about this tiny device that measures your fitness level at all hours of the day. I’d see them peering at their stats to check how many steps they’d taken and total calories burned. I love how Serena employees take their health and wellness seriously!
This summer the Serena St. Albans, UK office participated in the Big Herts Cycle
I am very excited to announce the winners of the 2013 Serena Innovation Awards, aka “Douggies,” named after Serena founder Doug Troxel.
Serena President and CEO Greg Hughes presented the following honorees this morning on the main stage at xChange13, our global user conference in Miami. Every year these awards go to customers who have taken their Serena solutions to new levels of use that far exceed the Serena engineering team’s
Day one of xChange13 has come to an end and what an awesome day it was. The highlight of my day was the afternoon general session speakers. Damon Edwards presented a fantastic session on The DevOps Advantage. Unlike most DevOps sessions I have seen in the past, this session hit the bullseye for explaining the benefits of DevOps in the enterprise. Looking around the room there were many people taking notes and I know Damon had some great conversations with people later in the
I’m proud to announce that we have delivered StarTool IOO 3.1.5!
StarTool IOO 3.1.5 contains many improvements that are part of our continuing program to enhance usability and maintain z/OS currency, including: