Archive for the ‘SBM’ Category

5 deployment traps we can’t seem to avoid

In this 7-part series we’ll look at some common misconceptions about the process of deploying software in today’s unforgiving world. Over the next few posts we tackle these myths head on and show how there is a better way.

Releasing software into the wild is exciting and terrifying. When it goes well: we party. When it doesn’t: we spend the weekend without sleep, showers, food or sleep. Wait! Did I mention no sleep already?

Too often the reason our deployments fail is because we fall into the same traps



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Well its here! The registration for xChange15 in Washington DC is opened today. Visit www.serena.com/xchange for details.

If you are an alumni of xChange you will have been sent a discount code giving a very special prices as a thank you for being a returning attendee.

If you are new to xChange we have a special promotional code for you that will save you $300 off the full price and this is good



We are excited to announce that Serena’s xChange15 will be from Sunday March 22nd until Wednesday March 25th 2015. We are bringing xChange back to the east coast and will be in the wonderful Washington D.C. area in time for the First Day of Spring and the world-famous Cherry Blossom Festival. So mark your calendars today! We’ve selected the prestigious Ritz-Carlton at Tyson’s Corner for the event and



KRMCI love it when I hear how Serena Business Manager (SBM) can help automate tedious paper-based processes, increase visibility and transparency, and eliminate resource waste. There must be many examples of IT and business processes that can similarly benefit.  So, in this holiday season of cheer, let’s give thanks to Kingman Regional Medical Center (KRMC) for showing us the way.

KRMC is a non-profit medical





Running global Support and IT organizations brings many challenges on a daily basis; not only technical ones but also communication challenges among my teams, other teams within Serena, and, of course, our customers.

I hope that you would expect Serena to use our own technology internally and you would be right. Serena Support are extensive users of Serena Business Manager (SBM) throughout our various processes.

When a customer works with Support and we identify an issue as being either a bug or enhancement request, we let SBM take over the management and tracking of issues.

Tags: ALM, SBM, Serena