I love it when I hear how Serena Business Manager (SBM) can help automate tedious paper-based processes, increase visibility and transparency, and eliminate resource waste. There must be many examples of IT and business processes that can similarly benefit. So, in this holiday season of cheer, let’s give thanks to Kingman Regional Medical Center (KRMC) for showing us the way.
KRMC is a non-profit medical
Running global Support and IT organizations brings many challenges on a daily basis; not only technical ones but also communication challenges among my teams, other teams within Serena, and, of course, our customers.
I hope that you would expect Serena to use our own technology internally and you would be right. Serena Support are extensive users of Serena Business Manager (SBM) throughout our various processes.
When a customer works with Support and we identify an issue as being either a bug or enhancement request, we let SBM take over the management and tracking of issues.