It was with great pleasure I attended a vibrant Federal User Group last week. With so many advances and improvements in the past 12 months, Federal agencies and system integrators showed enthusiastic interest in the evolution of our Orchestrated ALM solutions – Requirements Manager, Development Manager and Release Manager. Within the Federal government, as in many enterprise IT organizations, there is a continued need to drive efficiency and transparency across both Application
We’re just a few weeks away from publishing our ALM research survey based on almost 1000 IT professionals. One thing that’s clear: when it comes to understanding what’s going on across IT, IT is often in the dark. Customers tell me the same thing: they have good tools especially in development, but when it comes to gaining insight across all their IT processes, they face massive challenges. Different platforms, expensive “heavyweight” Business Intelligence tools, localized processes. IT doesn’t need more Business Intelligence – IT needs IT Intelligence!
My colleagues and I recently received almost 1,000 responses for a benchmark study on Application Lifecycle Management practices that we’re conducting. We’re now analyzing the data, but one thing is clear – one of IT’s top issues is requirements. In fact, our preliminary numbers show that almost half of all survey respondents reinvent the wheel when it comes to defining business requirements!
The good news is that people are getting better. In fact, the International Institute of Business Analysts (IIBA) is just one example of an organization promoting best practices for requirements management. And on February 16, Serena will be participating in an IIBA webcast on requirements traceability.
I recently had the good fortune to collaborate on a webinar discussion on requirements definition and management with Mary Gerush of Forrester Research, a thought leader in requirements management for many years. During the webinar, Mary and I outlined six key tips that organizations needed to follow in order to more quickly deliver higher quality products.
Christian Christophoridis, who is this year’s Serena Eagle Award for most valuable contribution to customers and an industry-recognized thought leader on Requirements Management, is leading the team developing the Demand and Requirements Management track content for xChange 2011, Serena’s annual global user conference from September 19-21 in Las Vegas, Nevada. On the phone from Germany a little while ago, he told me about the Demand and Requirements track.
KP: I know you are a strong advocate of the importance of the requirements phase.
Today I had the good fortune to meet with Ashley Owen. As part of the Serena product team that directs and develops our Orchestrated ALM product solutions, he is ideally placed to define the “Orchestrating the Entire Application Lifecycle” track content for xChange, Serena’s annual user conference from September 19-21, 2011. Here is how our conversation went.
KP: This is a pretty big track; it covers the entire lifecycle from demand to development to
What is it about Microsoft Office? I’ve been in the requirements management space for over 20 years, and I still shake my head when I run into organizations that use Word and Excel to manage their requirements. In a recent poll, 68% of Serena Software customers said they use Office for requirements management, which is slightly lower than the industry average of 80%. See complete poll results below.
Why does Office continue to lure organizations?
Great applications – or “killer products” – don’t originate within and then emerge magically from development. Innovation properly emerges from development’s close and iterative engagement with customers and the business. Whether developers use an agile or hybrid approach, focusing on how to consistently deliver quality to the customer remains the single most important strategy for delighting customers. In fact, organizations
I’ve been on the road meeting and talking to Serena customers. It’s always great to get first-hand feedback from actual users of our solutions. What’s even better is when you find out how we’ve helped a customer solve some major application development challenges. I recently visited one of the largest healthcare companies in the United States. Their business is to work with their customer base of corporations, consumers, pharmacists and nurses and help them manage billions of prescriptions, medical claims and clinical visits each year. You can only imagine how robust